Skylar Ellis
West Monroe,LA
Summary
Motivated and customer-focused professional with strong experience in retail, food and beverage service, and customer engagement. Skilled in cash handling, sales, and point-of-sale operations with a proven ability to maintain accuracy and efficiency in fast-paced environments. Recognized for reliability, teamwork, and a positive demeanor that builds strong customer relationships and fosters repeat business. Dedicated to delivering exceptional service, maintaining organized and welcoming spaces, and contributing to team success through proactive problem-solving and adaptability.
Overview
2
2
years of professional experience
Work History
Retail Associate
Fleet Feet Monroe
Monroe, LA
08.2024 - 08.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Customer Service/ Beverage Associate
River City Nutrition
West Monroe, LA
09.2023 - 09.2024
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Prepared hot coffee and tea according to customer requests.
- Performed opening and closing duties as needed, ensuring proper set-up for daily operations.
- Initiated improvements in workflow processes, contributing to overall operational efficiency.
- Enhanced sales performance through upselling techniques and personalized recommendations.
- Gained expertise in various types of beverages, enabling better guidance for customers when selecting options.
- Fostered positive relationships with regular customers, enhancing brand loyalty.
- Maintained a clean and organized workspace, ensuring efficient operations and customer satisfaction.
- Adhered to health and safety guidelines, maintaining a safe environment for both customers and staff members.
- Increased customer satisfaction by providing exceptional beverage service and product knowledge.
- Participated in staff training sessions to stay current on industry trends and enhance job skills.
- Supported promotion initiatives by creating visually appealing displays of featured items.
Cashier/ Customer Service
Spartan Adventure Park
Monroe, LA
03.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
West Monroe High School
West Monroe, LAPre-Nursing
University of Louisiana At Monroe
Monroe, LASkills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Reliability and punctuality
- Store maintenance
- Cleaning and sanitizing
- Approachability
- Proactivity
- Sales proficiency
- Point of sale systems
- Teamwork and collaboration
- Time management
- Problem-solving
- Teamwork
- POS system operation
Timeline
Retail Associate
Fleet Feet Monroe
08.2024 - 08.2025
Customer Service/ Beverage Associate
River City Nutrition
09.2023 - 09.2024
Cashier/ Customer Service
Spartan Adventure Park
03.2023 - 09.2023
West Monroe High School
Pre-Nursing
University of Louisiana At Monroe