Summary
Overview
Work History
Education
Skills
Certification
School Experience
Timeline
Generic

Skylar Emunah

Des Moines

Summary

Enjoys providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, and meeting customer demands with diligent and well-organized mentality and offering outstanding level service. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Case Manager Intern

EveryStep
02.2024 - 05.2024
  • Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
  • Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
  • Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
  • Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients'' unique needs.

Barista/Shift Leader

7 Brew
06.2023 - 02.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Optometric Technician

Huesman Eye Care
10.2022 - 05.2023
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

Banquet Server and Beverage Cart Attendant

Glen Oaks Country Club
12.2021 - 05.2023


  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Diploma -

Hoover High School
Des Moines, IA
01.2021

Bachelor of Arts - Sociology

Iowa State University
Ames, IA
12.2024

Skills

  • Guest Interaction
  • Time Management
  • Cash Drawer Operations
  • Daily Transactions Review
  • Teamwork and Collaboration
  • Cross-cultural sensitivity
  • Case management expertise
  • Documentation accuracy

Certification

  • Cultural Humility: Supporting Immigrant Families Training - Feb 2024
  • Cultural Humility: Supporting Dual Language Learners Training - Feb 2024
  • Family Engagement: Strategies for Partnering with Parents Training - Feb 2024
  • Breast Feeding 1,2,3: Mothers Choose, Initiate, Continue Breastfeeding Training -March 2024

School Experience

Acted as Treasurer for my dorm house. I carefully finalized payments along with approving items for purchase. I would watch out house funds to see what could be used and what we should save for those rainy days.

Timeline

Case Manager Intern

EveryStep
02.2024 - 05.2024

Barista/Shift Leader

7 Brew
06.2023 - 02.2024

Optometric Technician

Huesman Eye Care
10.2022 - 05.2023

Banquet Server and Beverage Cart Attendant

Glen Oaks Country Club
12.2021 - 05.2023

High School Diploma -

Hoover High School

Bachelor of Arts - Sociology

Iowa State University

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Skylar Emunah