Hi, I’m
Skylar Frank
Eunice,LA
Summary
Proven track record in financial management and customer service excellence, notably at Bank of Commerce & Trust. Demonstrated expertise in fraud detection and money handling, coupled with a commitment to professionalism and courtesy. Achieved significant improvements in client satisfaction and operational efficiency through meticulous attention to detail and empathetic client interactions.
Overview
2
years of professional experience
Work History
Bank of Commerce & Trust
Bank Teller
01.2024 - Current
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
Crispy Cajun
Cashier Manager
07.2022 - 12.2024
Job overview
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier & Bartender
Pj’s Bar & Grill
06.2023 - 09.2023
Job overview
- Collaborated with chefs and other kitchen staff to maintain an organized, safe, and hygienic working environment.
- Addressed customer inquiries and concerns about food preparation practices, ensuring their confidence in the cleanliness of the establishment.
- Collaborated with management to develop new initiatives for maintaining good sales, and what can be done for future sales.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
Elevated Tea & Coffee House
Cook's Assistant
03.2023 - 06.2023
Job overview
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Eunice High School, Eunice, LA
Diploma from General Studies
05.2022
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Money Transfer Systems
- Fraud Detection Abilities
Timeline
Bank Teller
Bank of Commerce & Trust
01.2024 - Current
Pj’s Bar & Grill
Cashier & Bartender
06.2023 - 09.2023
Cook's Assistant
Elevated Tea & Coffee House
03.2023 - 06.2023
Cashier Manager
Crispy Cajun
07.2022 - 12.2024
Eunice High School
Diploma from General Studies
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