Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Area Representative
Fellowship Of Christian Athletes, 1988
Crowell, TX
2023.01 - Current
Planned and coordinated area events for customers, employees, and partners.
Recorded audio and video testimonies from people impacted by mission work.
Created a discipleship program to equip individuals with the knowledge of God's Word.
Engaged in public speaking opportunities at churches, schools, universities.
Assisted with fundraising efforts for missionary projects around the area.
Maintained relationships with donors who support ongoing mission projects.
Administrative Service Agent
Goosehead Insurance Agency
West, TX
2021.08 - 2023.10
Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
Partnered with customers to effectively resolve issues through phone, email and chat.
Contributed to business growth by confirming customer satisfaction with service and quality.
Answered phone calls and responded to questions and concerns.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Education
Some College (No Degree) -
Texas Tech University Health Sciences Center
Lubbock, TX
Skills
Customer Service
Performance Goals
Excellent Communication
Computer Skills
Attention to Detail
Multitasking and Organization
Upbeat and Positive Personality
Calm and Professional Under Pressure
Understanding Customer Needs
Certification
Property and Casualty Insurance License #2861704
Timeline
Area Representative
Fellowship Of Christian Athletes, 1988
2023.01 - Current
Administrative Service Agent
Goosehead Insurance Agency
2021.08 - 2023.10
Some College (No Degree) -
Texas Tech University Health Sciences Center
Property and Casualty Insurance License #2861704
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