Skylar Glover
Target
CONWAY,AR
9
years of professional experience
Experienced and reliable Team Manager with successful history leading staff for nine years. Successfully trained over 50 employees and others in management roles. Customer lead and committed to customer satisfaction and loyalty. Valued for excellent communication skills and ability to motivate.
Work History
Team Leader Manager
2 Years 10 Months- Direct supervisor over Target's clothing department, Beauty and Skincare department. Secondary supervisor for our technology Department, Home and bath department and Baby department.
- Led daily store operations while manager on duty, otherwise leading my own department of 15+ people daily.
- Develop training programs for new team members, enhancing onboarding efficiency.
- Organized and conducted employee lead meetings to promote collaboration, productivity and team togetherness.
- Trained 8 managers from my store and district.
- Led teams and planning for our visual merchandising sets.
- Scheduling auditing, optimizing team performance during peak business hours.
- A part of hiring and coaching process for my departments.
- Manage relationships with beauty, tech and clothing brand vendors.
- Supervise unloading processes/procedures for our truck deliveries.
Shift Leader Manager
3 Years 8 Months- Supervised daily operations.
- Ran 2 week long training program for 30+ new employees.
- Managed inventory flow and ordered inventory weekly.
- Planned and executed promotions and special events in close collaboration with district leaders.
- Conducted thorough reviews of cash flow and transactions at the end of each night as closing manager including uploading money orders weekly.
- Worked with district management and helped implement new store operations to comply with COVID restrictions.
- Resolved customer complaints promptly, fostering positive relationships during COVID restrictions.
- Specialized in drive through metrics to identify areas of improvement.
Front End Manager
2 Years 7 Months- Started as a hostess and server. Was promoted to management within 4 months
- Trained and mentored staff on menu items and allergens, customer service standards and food safety. Cross-trained all front-end employees at host stand and on food menu and bar menu.
- Took over hiring/firing process for servers and hosts after one year.
- Oversaw cash handling procedures and tip cashout at end of night.
- Greeted customers upon arrival, offered assistance with menu information, and answered questions to build rapport and retention.
- Helped create and promote new recipes and food items.
Education
Skills
Teamwork/Team leadership
Workload management/task delegation
Motivational
Hiring/Staff development
Visual merchandising
Customer focus
Brand management
Business planning/Business development
Problem-solving abilities
Timeline
Team Leader Manager
Target
10.2023 - CurrentRead More
Shift Leader Manager
Starbucks
12.2018 - 08.2022Read More
Front End Manager
Umami Sushi Lounge & Grill Fusion
05.2017 - 12.2019Read More
University of Central Arkansas
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Conway High School
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