Skylar Harris
Jacksonville
Summary
Dedicated and efficient customer service and call center representative with strong communication skills and a customer-focused approach. Patient and understanding individual with a genuine desire to assist customers. An active listener who is able to explain information clearly. Comfortable working in a fast pace environment. Committing to meeting and exceeding performance goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Marathon Gas Station
Jacksonville, FL
11.2025 - Current
- Provide friendly, professional customer service while creating a welcoming experience for every guest.
- Process cash, credit, debit, and mobile payment transactions accurately using a POS system.
- Assist customers with product recommendations and actively upsell promotional items to increase sales.
- Resolve customer questions and concerns promptly while maintaining a positive attitude.
- Maintain a clean, organized, and fully stocked sales floor to ensure an excellent shopping experience.
- Monitor inventory, replenish merchandise, and rotate products as needed.
- Follow all company policies regarding food safety, cash handling, and store security.
- Collaborate with team members to ensure efficient daily operations and excellent customer satisfaction.
Team Lead
Blaze Pizza
Brunswick, GA
01.2023 - 10.2025
- Promoted to Shift Lead in recognition of strong leadership, work ethic, and customer service performance.
- Supervised daily restaurant operations while leading team members during high-volume shifts.
- Trained, coached, and supported new employees to ensure excellent service and compliance with company standards.
- Resolved customer concerns professionally, turning challenging situations into positive customer experiences.
- Assisted with opening and closing procedures, cash reconciliation, and maintaining accurate financial records.
- Delegated tasks, monitored workflow, and ensured food quality, cleanliness, and safety standards were consistently met.
- Built strong customer relationships by providing personalized service and creating a welcoming atmosphere.
- Worked closely with management to improve operational efficiency and maintain a productive team environment.
Customer Service
Circle K
07.2019 - 08.2021
- Delivered outstanding customer service by assisting customers efficiently and professionally.
- Accurately processed high volumes of transactions while maintaining attention to detail.
- Maintained inventory levels by stocking merchandise and monitoring product availability.
- Kept the store clean, organized, and fully merchandised to improve the customer experience.
- Assisted with opening and closing responsibilities while following company cash handling procedures.
- Helped resolve customer concerns quickly and courteously to ensure customer satisfaction.
Customer Service
Moe's Southwest Grill
Brunswick, GA
04.2019 - 07.2019
- Provided exceptional customer service in a fast-paced, team-oriented environment.
- Prepared customer orders accurately while maintaining high food quality standards.
- Ensured compliance with food safety and sanitation regulations.
- Maintained a clean and organized dining area and kitchen.
- Worked collaboratively with coworkers to deliver efficient service and exceed customer expectations.
Education
Certified Food Handler -
07.2026
High School -
Glynn Academy
Brunswick, GA01-2018
Skills
- Cashier
- Sales
- Customer Service
- Call Center
- Microsoft Office
- Creative problem solving
- Communication skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Microsoft Excel
- Call center operations
- Staff training
Timeline
Customer Service Representative
Marathon Gas Station
11.2025 - Current
Team Lead
Blaze Pizza
01.2023 - 10.2025
Customer Service
Circle K
07.2019 - 08.2021
Customer Service
Moe's Southwest Grill
04.2019 - 07.2019
Certified Food Handler -
High School -
Glynn Academy