Hi, I’m
Skylar Kennedy
Charlotte,NC
Summary
Experienced Customer Service professional with excellent communication and critical thinking skills. Proven track record of delivering exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Possess strong empathy, adaptability, and a customer-centric approach with 7 years of experience. Proficient in multitasking, patient, and a commitment to fostering positive customer relations. Eager to contribute to a dynamic team dedicated to delivering top-notch service
Overview
10
years of professional experience
7
years of post-secondary education
1
Certification
Work History
Phenix Salon SuitesCharlotte, NC
Salon Manager and Master Hairstylist
07.2017 - 10.2023
Job overview
- Maintained seamless and consistent salon operations daily
- Managed over 100 clients yearly while establishing strong relationships and personalized consultations
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies
- Analyzed issues and provided prompt solutions to meet staff and customer' needs
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Provided hairstyling services to clients such as shampooing, cutting, and styling
- Managed cash flow, business transactions, banking, and accounting processes
JPMorgan Chase & Co
Data Entry Clerk
03.2023 - 08.2023
Job overview
- Accurately submitted and updated data into databases, spreadsheets, and other systems
- Verified and validated data accuracy by cross-referencing with source documents
- Met deadlines for data entry tasks and processing requirements to ensure timely and efficient operations
- Efficiently sorted, organized and filed more than 100 documents with meticulous attention to detail, contributing to a streamlined and well-organized data management system
- Resolved discrepancies in data entry activities for accurate, complete jobs
- Sorted documents and maintained organized filing process
- Secured and protected confidential data from unauthorized access by complying with security protocols
The Assurance Group Inc
Life Insurance Agent
03.2017 - 07.2019
Job overview
- Worked independently as a licensed life insurance agent using leads to close door to door sales
- Educated clients on how to plan ahead for their future regarding final expense
- Provided coverage option information to assist clients in protecting their assets and securing their futures
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 20%.
- Assigned a variety of life insurance policies to clients based off each client's final expense needs
- Demonstrated empathy towards customers to ensure positive relationships and enhanced the customer experience.
- Maintained high standards of customer service by building relationships with clients
Verizon Wireless
Customer Service Representative
06.2013 - 08.2014
Job overview
- Handled high inbound call volumes in a high-paced call center environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Promptly responded to customer inquiries about pricing and other information about the products, and guaranteed that all inquiries were properly handled until completion
- Completed all assigned data entry requests and tasks within required timeframe
- Remained calm and patient while handling multiple inquiries and tasks simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
California State University, FresnoFresno, California
M.A. Rehabilitation Counseling
08.2011 - 05.2014
Winston-Salem State UniversityWinston-Salem, North Carolina
B.S. Rehabilitation Studies
08.2006 - 05.2010
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, & Outlook)Microsoft AccessAS/40010 Key
Word Perfect
Organizational DevelopmentLeadership and Team BuildingProblem Resolution and Decision MakingInsurance Policy Sales
Email Marketing
Building Relationships
Certification
Life Insurance License (NC)
Timeline
Data Entry Clerk
JPMorgan Chase & Co
03.2023 - 08.2023
Salon Manager and Master Hairstylist
Phenix Salon Suites
07.2017 - 10.2023
Life Insurance Agent
The Assurance Group Inc
03.2017 - 07.2019
Customer Service Representative
Verizon Wireless
06.2013 - 08.2014
California State University, Fresno
M.A. Rehabilitation Counseling
08.2011 - 05.2014
Winston-Salem State University
B.S. Rehabilitation Studies
08.2006 - 05.2010