Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Skylar Krockum

Clarkesville,GA

Summary

Dedicated customer service representative that is able to multi-task in fast-paced work environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Ingles Markets Inc
Clayton, Georgia
06.2024 - 12.2024
  • Oversaw front-end transactions and ensured efficient customer service.
  • Delivered fast, friendly, and knowledgeable service for routine questions and complaints.
  • Trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to problems.
  • Coordinated with other departments within the store to ensure proper compliance with corporate policies.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused difficult situations.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Prioritized, organized, and delegated tasks to efficiently accomplish service goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Responsible for managing 30+ employees.

Bookkeeper

Ingles Markets Inc
, GA
01.2022 - 06.2024
  • Managed financial transactions and recordkeeping with precision, ensuring accuracy.
  • Prepared bank deposits by verifying and balancing cash totals and sending cash and checks to bank.
  • Handled sensitive information with confidentiality and integrity.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital data.
  • Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
  • Ensured accuracy in all accounting entries and records.
  • Reconciled computer reports with manually maintained paperwork.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Aided customer service managers with customer complaints.

Education

Associate Degree in Nursing -

North Georgia Technical College
Clarkesville, GA
05-2026

High School Diploma -

Rabun County High School
Clayton, Georgia
05-2023

Skills

  • Customer relations
  • Conflict management
  • Training and mentoring
  • Effective workflow management
  • Cash handling
  • Meticulous attention to detail

References

  • Guy Fitzgerald - Store Manager
  • 706-599-5303

(Additional References available upon request)

Timeline

Customer Service Manager

Ingles Markets Inc
06.2024 - 12.2024

Bookkeeper

Ingles Markets Inc
01.2022 - 06.2024

Associate Degree in Nursing -

North Georgia Technical College

High School Diploma -

Rabun County High School
Skylar Krockum