Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Skylar MacKensen

Houston,TX

Summary

Skilled and diligent worker with proven ability to perform variety of tasks, including serving, preparing, maintenance, customer service, and education. Ability to multitask, work independently, and within teams in fast-paced, high volume environments. Skilled in communication and in operating basic hand tools. Excellent work performance and attendance record.

Overview

11
11
years of professional experience

Work History

Educator

Lululemon Athletica
05.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Barista Trainer

Starbucks
12.2019 - 05.2024
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Taught proper procedures and strategies for success to new employees.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.


Auto Sales Representative

Ray Skillman Avon Hyundai
02.2021 - 08.2021
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Responded to customer enquiries via telephone and email.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.

Color Guard Instructor

Various High Schools
09.2017 - Current
  • Utilized various coaching models and techniques to maximize student success.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Choreographed world-wide award winning productions

Delivery

All Around Bounce Party Rentals
04.2013 - 10.2015
  • Completed on-time deliveries by choosing best and most efficient routes
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Safely loaded and unloaded hundreds of pounds of units and equipment without incident
  • Loaded truck and properly secured items to prevent damage
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Updated routes based on weather and road conditions in real time to decrease delivery times
  • Handled customer concerns and issues effectively
  • Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order
  • Informed customers of discounts, special offers and programs to enhance customer experience
  • Interpreted maps and followed written and verbal directions
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Interacted with customers to determine needs and opportunities for additional sales
  • Followed all company policies and procedures during shift
  • Maintained clean and orderly appearance while on shift
  • Reported customer questions, issues and complaints to management

Education

Global & European History With A German Emphasis

Macomb Community College
Warren, MI

Associate of Arts - German

Oregon State University E-campus
2024

High School Diploma -

Dakota High School
Macomb, MI
5 2017

Skills

  • Lesson Planning
  • Program Development
  • Group and individual instruction
  • effective communication
  • Quick and Accurate
  • Exceptionally organized

Languages

Dutch
Limited Working
Spanish
Limited Working

Timeline

Educator

Lululemon Athletica
05.2024 - Current

Auto Sales Representative

Ray Skillman Avon Hyundai
02.2021 - 08.2021

Barista Trainer

Starbucks
12.2019 - 05.2024

Color Guard Instructor

Various High Schools
09.2017 - Current

Delivery

All Around Bounce Party Rentals
04.2013 - 10.2015

Global & European History With A German Emphasis

Macomb Community College

Associate of Arts - German

Oregon State University E-campus

High School Diploma -

Dakota High School

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Skylar MacKensen