Skylar McCloskey
Omaha,Nebraska
Summary
Accomplished Workforce Management Associate with a proven track record at K Health, enhancing operational efficiency and reducing costs through data analytics and innovative management strategies. Skilled in corporate governance and operations management, excel in optimizing processes and leading teams to exceed business goals. Approach combines analytical prowess with a commitment to fostering professional growth, driving significant improvements in workforce planning and resource allocation.
Overview
8
8
years of professional experience
Work History
Workforce Management Associate
K Health
02.2024 - Current
- Analyzed complex datasets to uncover actionable insights that informed strategic planning decisions for workforce management initiatives.
- Maintained accurate records of employee attendance, vacation days, sick leave, and other essential HR information for efficient workforce management.
- Reduced overhead costs by implementing innovative strategies for resource allocation and workforce management.
- Optimized workforce management processes for improved forecasting accuracy, enabling more effective scheduling practices aligned with business needs.
- Built company scheduling processes for multiple independent clinics of more than 25 healthcare providers each.
Real Time Analyst
K Health
02.2022 - 02.2024
- Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
- Conducted regular audits of workforce management tools, ensuring accurate data input and system integrity.
- Maximized agent adherence to schedule by implementing real-time adjustments based on patient volume fluctuations.
- Supported continuous improvement initiatives, conducting root-cause analysis for recurring issues and recommending solutions.
Real Time Manager
Klarna
06.2019 - 12.2021
- Enhanced productivity by implementing efficient time management strategies for team members.
- Conducted regular reviews of team progress against goals, adjusting timelines as needed to ensure successful outcomes were achieved consistently.
- Monitored and analyzed data to optimize scheduling processes, leading to enhanced resource utilization.
- Negotiated with vendors and suppliers to secure advantageous delivery schedules contributing to improved inventory management processes.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Shift Supervisor
Starbucks
08.2016 - 05.2019
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained over 40 new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
Bachelor of Arts - Global Health
Arizona State University
Tempe, AZ12-2025
High School Diploma -
Valley View High School
Germantown, OH06-2015
Skills
- Data analytics
- Corporate governance
- Innovation management
- Business management
- Budget administration
- Scheduling expertise
- Operational efficiency
- Operations management
Timeline
Workforce Management Associate
K Health
02.2024 - Current
Real Time Analyst
K Health
02.2022 - 02.2024
Real Time Manager
Klarna
06.2019 - 12.2021
Shift Supervisor
Starbucks
08.2016 - 05.2019
Bachelor of Arts - Global Health
Arizona State University
High School Diploma -
Valley View High School
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