Skylar Milovcevich
Scranton,PA
Summary
Dynamic advocate and service professional with a proven track record at Catholic Social Services Of The Diocese Of Scranton, excelling in conflict resolution and relationship building. Demonstrated ability to maintain composure and friendliness in high-stress situations, ensuring client satisfaction and operational efficiency. Skilled in multitasking and critical thinking, achieving positive outcomes in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Homeless Veterans Advocate
Catholic Social Services Of The Diocese Of Scranton
01.2023 - Current
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Distributed medications and ensured proper dosage was being consumed.
- Administered drug and alcohol tests.
- Enforced rules and maintained order in residency.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Social Staff
Woodloch Resort
05.2021 - 05.2023
- Enthusiastically interacted with guests of all ages, creating an enjoyable and energetic environment.
- Conducted multiple activities for children aged 3-12.
- Operated multiple amenities such as go carts and bumper cars
- Ensured guest satisfaction and comfort in all areas, addressing and handling complains when expectations were not met.
- Cleaned and organized activity areas when events were completed.
Waitress
402 Cafe
05.2022 - 06.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Barista
Dunkin
11.2020 - 10.2021
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Rental Sales Agent
Promised Land Boat Rental
05.2019 - 07.2020
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
Education
Bachelors - Social Work
Marywood University
Scranton, PA05.2026
High School Diploma -
Wallenpaupack Highschool
Hawley, PA05.2022
Skills
- Flexible and Adaptable
- Maintaining energy and friendliness in tense situations
- Incredible social skills
- Following Direction
- Multitasking
- Excellent Communication
- Critical Thinking
- Conflict Resolution
- Relationship Building
Certification
- IDENTOGO identity-based backround check
Timeline
Homeless Veterans Advocate
Catholic Social Services Of The Diocese Of Scranton
01.2023 - Current
Waitress
402 Cafe
05.2022 - 06.2023
Social Staff
Woodloch Resort
05.2021 - 05.2023
Barista
Dunkin
11.2020 - 10.2021
Rental Sales Agent
Promised Land Boat Rental
05.2019 - 07.2020
Bachelors - Social Work
Marywood University
High School Diploma -
Wallenpaupack Highschool
- IDENTOGO identity-based backround check
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