Skylar Milovcevich
Scranton,PA
Summary
Dynamic advocate and service professional with a proven track record at Catholic Social Services of the Diocese of Scranton, excelling in conflict resolution and relationship building. Expertise in maintaining composure and friendliness in high-stress situations, ensuring client satisfaction and operational efficiency. Equipped with a compassionate approach and exceptional listening skills, consistently achieving positive outcomes in diverse social environments. Committed to fostering supportive relationships that empower individuals and enhance community well-being.
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach and fostering a supportive environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Homeless Veterans Advocate
Catholic Social Services Of The Diocese Of Scranton
Scranton, PA
01.2023 - Current
- Managed issue resolution by assisting individuals in navigating processes and procedures.
- Monitored residency compliance, enforced established rules, and maintained order within residency environment.
- Sustained positive community relationships to support ongoing partnership development and collaboration.
- Partnered with fellow team members to coordinate effective responses to customer and team questions or concerns.
- Collaborated with social workers and community service staff on coordinated case strategy to align planning and follow-through.
- Led agency negotiations to coordinate resolution of client issues and move case outcomes forward.
Social Staff
Woodloch Resort
Hawley, PA
05.2021 - 05.2023
- Engaged guests of all ages to foster enjoyable and energetic atmosphere.
- Organized and led activities for children aged 3-12 to promote engagement and fun.
- Addressed guest complaints and ensured comfort, enhancing overall satisfaction and experience.
Education
Bachelors - Social Work
Marywood University
Scranton, PA12-2026
High School Diploma - undefined
Wallenpaupack Highschool
Hawley, PA05-2022
Skills
- Case management
- Advocacy techniques
- Resource navigation
- Crisis intervention
- Ethics and professionalism
- Empathy engagement
- Friendly, positive attitude
Certification
- IDENTOGO identity-based background check
- Child Abuse background check
- State Criminal History background check
Timeline
Homeless Veterans Advocate
Catholic Social Services Of The Diocese Of Scranton
01.2023 - Current
Social Staff
Woodloch Resort
05.2021 - 05.2023
High School Diploma - undefined
Wallenpaupack Highschool
Bachelors - Social Work
Marywood University