Results-driven case manager with expertise in problem-solving, time management, and client relationship management. Proven track record in achieving positive client outcomes through comprehensive case management plans.
Work History
Veterans' Advocate/Case Manager
8 Years 1 Month
Gustad Law Group | 03.2018 - 04.2026
Advised potential clients on the services that would be provided and potential outcomes during initial consultations.
Managed case documentation and maintained accurate records for client interactions.
Coordinated communication between clients, attorneys, and external agencies to ensure seamless case progression.
Developed personalized service plans by assessing client needs and establishing service goals.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Facilitated mediation sessions and guided clients through legal processes effectively.
Streamlined workflow processes to enhance efficiency in case handling and resolution times.
Conducted comprehensive assessments to identify resources available for clients' unique situations.
Lead Protective Service Office
1 Year 4 Months
Paragon Systems | 10.2016 - 02.2018
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Military Police First Sergeant
16 Years 5 Months
U.S. Army Active Duty | 03.2000 - 08.2016
Served as the Senior Operations Manager for a Military Police Company with up to 180 direct report staff members.
Directed operations of fleet and facilities maintenance, medical clinic, environmental services, IT support, operations and all other supporting offices.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.