Frank Rodriguez
San Antonio,Texas
Summary
Highly dedicated and resourceful case manager with an exceptional record of client service and satisfaction. A proven multitasker adept at handling a high volume of simultaneous clients in a professional and courteous manner, Compassionate and well-versed in social services, federal veterans programs, legal terminology, and state laws affecting veterans. Friendly, positive, and committed to delivering outstanding customer service
Overview
15
15
years of professional experience
4
4
Certification
Work History
Veterans Case Manager
Alamo Community Group
09.2021 - 12.2023
- Maintained detailed records on individual cases in compliance with privacy regulations and agency guidelines, ensuring accurate documentation at all times.
- Conducted in-home visits to provide supportive services.
- Coordinated with various financial aid programs to secure funds for veteran clients in need of assistance, reducing financial burdens on their families.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
- Facilitated peer support groups for veterans dealing with PTSD and other mental health challenges, fostering a sense of camaraderie among participants.
- Assisted patients in accessing housing, financial assistance, and other community resources.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Practicum - Addiction Counseling
Positive Recovery Center
11.2018 - 04.2021
- Conducts intakes, assessments, and treatment plans for specific clients seeking recovery
- Supervises and observes various group therapy meetings for addiction
- File various types of patient paperwork into charts and folders
- Perform job duties to learn all aspects of LCDC.
- Have evaluated patient's needs and feedback to drive product and service improvements.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
Overnight Treatment Supervisor
Abraxas Youth & Family Services
07.2017 - 10.2018
- Serves as the primary role model for employees by leading, directing, guiding, and supporting them in such a way that promotes their growth and development
- Schedule employee training to ensure that all mandatory training requirements are met.
- Attended mandatory in-service meetings and training
- Conducted effective supervisory conferences and performance evaluations with employees, documented the content of such meetings, and provided feedback
- Uses effective written, verbal, and nonverbal communication with staff and clients
- Conducts head count checks, nightly safety checks, and outside perimeter checks per contracting and licensing requirements
- Utilizes safe crisis management intervention techniques and responds and intervenes during conflicts
- Schedules team meetings, plans and implements agendas, and implements activities to promote teamwork and communication within the unit.
Middle School/High School Instructional Specialist
SASIC Career Path
10.2015 - 06.2017
- Assist the Student Services Coordinator with IEP/504 Students inside and outside the classroom
- Assisted with data entry and filing of paperwork from annual ARD meetings
- Taught Career Path and Credit Recovery course which assists seniors with a career choice of college or internship in the private sector
- Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned
- Works with individual students and small groups of students to reinforce learning of materials which includes mathematics, English language, science, and other skills initially introduced and outlined by the teacher
- Assist the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities.
- Supported teachers in improving their instructional methods for increased student engagement and understanding in middle school and high school.
- Facilitates science courses such as biology, chemistry, and physics.
Middle School Paraprofessional
George Gervin Technology Center
08.2013 - 10.2014
- Assisted in the administration of standardized testing, ensuring an accurate assessment of student performance levels.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Assisted teachers in Science, Social Studies, and Language Arts in preparation for the STAAR Exam
- Assisted all students in the classroom in all subject areas to reinforce learning development
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Substituted when needed in all subject areas.
- Administered tests and assessments to evaluate student progress and performance.
Life Skills Counselor
Neuro Restorative
09.2012 - 05.2013
- Provided patient assessments and determined appropriate levels of care.
- Supported patients with therapeutic and motor skills therapy based on their treatment plan.
- Provided support to patients with traumatic brain injuries.
- Worked toward goals with clients to become fully independent upon discharge.
- I coached clients through difficult life circumstances.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Connected clients to community resources, enhancing their support networks and promoting long-term success.
Independent Business Owner
ACN
06.2010 - 08.2012
- Indirect seller of Telecommunications and Essential Services Company
- Prepared and presented weekly presentations for customers at our team meetings
- Trained newly hired brokers and assisted in bringing in new potential clients.
- Demonstrated product presentations to prospective customers to showcase features, benefits, and value.
- Grow business revenue by identifying new market opportunities and implementing targeted marketing strategies.
Field District Manager
Valet Waste
08.2008 - 05.2011
- Managed 18+ properties and provided service to present and potential property managers
- Managed all community changes in the SA territory
- Responsible for managing a staff of twenty-four, including hiring, terminating, and payroll administration.
- Established territory boundaries and distribution routes to maximize service quality.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Education
License Chemical Dependency Counselor Intern -
07.2020
ESC-20 –Certified Substitute Teacher -
04.2015
ESC 20 – Certified Paraprofessional -
07.2014
Master of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05.2007
Associate of Arts - Psychology
San Antonio College
San Antonio, TX 05.2004
Skills
- Excel
- MS Word
- Windows
- Excellent interpersonal communication
- Team- and goal-originated
- CPR/AED
- Substance Abuse Knowledge and Prevention
- Family Member Counseling
- Problem-Solving
- Case Management
- Housing Assistance
- Mental Health Support
- Relationship Building
- Veteran Advocacy
- Crisis Intervention
- Community Resource Referral
Certification
- Safe Crisis Management training and certification
- CPR and First Aid Certification, American Red Cross
- Paraprofessional Certification
- Substitute Certification
References
- Courtney Miller, LCDC, 14330 Clear Creek, San Antonio, Texas, 78232, cymiller1970@gmail.com, (210) 602-6439
- F. Leo Exconde- Project Manager, Building Science Solutions, Intertek PSI, 3410 William Penn, San Antonio, Texas, 78230, lexconde@satx.rr.com, (210) 387-5690
- Kevin Rademacher- Senior Vice President at Broadway Bank, 13015 Blanche Coker, San Antonio, Texas, 78216, ksrademacher@icloud.com, (210) 426-4037
Volunteer Experience
- Knights of Columbus Council 8065 -Grand Knight # 8065 (2009- Present)
- St. Matthew’s Catholic Church- Men’s fraternal service organization committed to community service, raising funds for charitable organizations and apostolic ministries. As the right arm of the priest, the Knights of Columbus raises money to donate away to ministries in need. AS Grand Knight, I led this 300plus member organization in all daily, weekly, and monthly operations.
- The Alexander House- Marriage Ambassador Team member- Member since 2012, assist in organizing successful marriage activities, workshops, seminars, retreats and resources for this organization.
- St. Matthew’s ACTS Movement– Member since 2008, lead and assist with Spiritual retreats to strengthen faith and provide spiritual renewal through Adoration, Community, Theology and Service.
- Goodwill Industries (2004-05) - Volunteered 100 hours at various Goodwill locations to help sort out incoming items for recent flood
- Hurricane Relief for Katrina Victims (10-05) - Performed intakes, made beds, assisted victims with needed services for flood victims
- University of Texas at San Antonio, Alumni Association – South (2007-present) - Provides opportunities for professional development, networking, volunteering, and friendship building
Timeline
Veterans Case Manager
Alamo Community Group
09.2021 - 12.2023
Practicum - Addiction Counseling
Positive Recovery Center
11.2018 - 04.2021
Overnight Treatment Supervisor
Abraxas Youth & Family Services
07.2017 - 10.2018
Middle School/High School Instructional Specialist
SASIC Career Path
10.2015 - 06.2017
Middle School Paraprofessional
George Gervin Technology Center
08.2013 - 10.2014
Life Skills Counselor
Neuro Restorative
09.2012 - 05.2013
Independent Business Owner
ACN
06.2010 - 08.2012
Field District Manager
Valet Waste
08.2008 - 05.2011
License Chemical Dependency Counselor Intern -
ESC-20 –Certified Substitute Teacher -
ESC 20 – Certified Paraprofessional -
Master of Arts - Psychology
The University of Texas At San Antonio
Associate of Arts - Psychology
San Antonio College
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