JORDAN KING
Naples,ME
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterans Case Manager
Health Affiliates Maine
11.2022 - 02.2024
- Completed psychosocial evaluations and needs assessments.
- Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
- Educated veteran families about available resources, empowering them to make informed decisions regarding their loved ones'' care.
- Preserved and prepared reports and treatment records.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Improved veterans'' access to resources by assessing individual needs and developing tailored case management plans.
- Participated in clinical supervision to maintain professional development.
Crisis Counselor
Maine Crisis Line
10.2021 - 11.2022
- Developed and implement crisis intervention strategies to provide immediate support to individuals in crisis situations
- Collaborated with community organizations and agencies to ensure continuity of care and access to resources for individuals in crisis
- Responded to crisis calls and providing empathetic and non-judgmental support to individuals in emotional distress
- Maintained a strong knowledge of local mental health resources and stay updated on new services and support programs to ensure individuals in crisis have access to the most appropriate help available
- Assisted individuals in creating a personalized crisis safety plan to help prevent and manage future crisis situations
- Conducted regular outreach programs to raise awareness about the crisis intervention services offered by Maine Crisis Line.
Security & Fraud Investigator
Connecticut Dept of Labor
05.2020 - 10.2022
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed detailed fact-finding interviews on individuals/businesses suspected of fraudulent activity to gather critical information needed for successful investigations.
- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated into significant losses.
Legal Case Manager
Morgan & Morgan
01.2017 - 01.2019
- Managed case files and ensure all necessary documents are organized and easily accessible
- Assisted attorneys in preparing legal documents, including pleadings, motions, affidavits, and discovery requests
- Maintained a schedule of important case deadlines and ensure all tasks are completed in a timely manner
- Coordinated with clients and attorneys to gather necessary information and documentation for each case
- Conducted regular audits of case files to ensure compliance with legal guidelines and internal policies
- Conducted research and stay up-to-date with current laws, regulations, and legal precedents that may impact the cases being managed.
Education
Bachelors in Psychology -
University of Maine, Presque Isle
05.2025
Skills
- Suicide Prevention
- Safety Planning
- Risk Evaluation
- Case Planning and Management
- Resource networking
- Familiarized with Mainecare/Insurance billing
- Behavioral Skills Development
- Conflict Resolution Techniques
- File and Records Management
- Complex Problem-Solving
- Reflective Listening
- Client Needs Assessment
Certification
- MHRTC
- LOCUS RATER ID OBTAINED
References
References available upon request
Timeline
Veterans Case Manager
Health Affiliates Maine
11.2022 - 02.2024
Crisis Counselor
Maine Crisis Line
10.2021 - 11.2022
Security & Fraud Investigator
Connecticut Dept of Labor
05.2020 - 10.2022
Legal Case Manager
Morgan & Morgan
01.2017 - 01.2019
Bachelors in Psychology -
University of Maine, Presque Isle
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