Hrand Ohannesian
Summary
Compassionate and dedicated Case Manager with over 15 years of experience supporting vulnerable populations, including low-income individuals, homeless and formerly homeless individuals, domestic violence victims, and people with mental health challenges. Expertise in conducting comprehensive needs assessments, developing and implementing individualized care plans, and connecting clients with vital resources to promote well-being and success. Bilingual in Armenian, Arabic, and English, with a strong commitment to making a positive difference in the community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager, Homeless Supportive Services II
The Coordinating Center
Montgomery County, MD
06.2022 - 02.2024
- Coordinated and provided direct assistance to formerly homeless individuals, promoting long-term housing stability within a Housing First, permanent supported housing program.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
Case Manager
Jobs Vision Success
Los Angeles, CA
01.2011 - 12.2019
- Interviewed and assessed a minimum of 160 low-income and refugee clients for social services per month, facilitating vocational education for over 60% of clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted clients in setting realistic goals and developing action plans.
- Conducted initial assessments to determine client eligibility for programs and services.
- Monitored client progress through regular follow-ups and case reviews.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Assessed and identified service delivery challenges and opportunities within local area.
Education
Bachelor's degree - Physics, Math
Skills
- Comprehensive needs assessment
- Person-centered engagement
- Advocacy and resource coordination
- Interdisciplinary team collaboration
- Client enrollment and documentation
- Training and supervision
- Multilingual communication (Armenian, Arabic, English)
- Strong interpersonal and customer service skills
- Effective time management and organizational skills
- Cultural sensitivity and empathy
- Case Management
- Problem-Solving
- Case Needs Assessment
- MS Office
- Relationship Building
- Community Resources
- Case Documentation
- Resource Identification
Certification
- Valid Driver's License
- Relevant state-specific case management certification
Languages
Arabic
Professional
Armenian
Professional
Timeline
Case Manager, Homeless Supportive Services II
The Coordinating Center
06.2022 - 02.2024
Case Manager
Jobs Vision Success
01.2011 - 12.2019
Bachelor's degree - Physics, Math
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