Karen Smith-Steurer
Sandy,UT
Summary
Detail-oriented professional with a bachelor's degree in business management with Human Resources and a passion for empowering others to overcome challenges and achieve their goals. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
14
14
years of professional experience
Work History
Supportive Services Case Manager
The Road Home
06.2023 - 05.2024
- Provided comprehensive case management services to individuals experiencing homelessness, including conducting thorough assessments, developing personalized service plans, and connecting clients to vital community resources
- Reduced client homelessness rates during tenure.
- Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances or new information.
Customer Solutions Specialist
Intermountain Hospital
10.2022 - 01.2023
- Updated and informed applicants about new insurance policies using professional phone etiquette and writing skills
- Resolved customer concerns and ensured a smooth transition to the new policies.
- Kept accurate records of customer interactions for training, quality assurance, and future reference.
Staffing Coordinator
Polly Construction
12.2019 - 08.2022
- Hired and trained employees, managed records of hours worked and leave, and distributed paychecks.
- Handled grievance review and paycheck distribution.
- Facilitated smooth employee transitions with a comprehensive onboarding program.
- Assisted with personnel records management to support recordkeeping accuracy.
Secretary
Water Law PC
07.2017 - 09.2019
- Developed and maintained positive relationships with clients and legal staff
- Processed clients' invoices and managed electronic filing systems
- Ensured efficient communication within the organization.
Store Manager
Robin's Jean Inc
06.2015 - 04.2017
- Addressed customer service/satisfaction issues
- Oversaw hiring, training, and re-training of associates
- Ensured compliance with employment forms.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Youth Supportive Advocate
Volunteers of America
08.2013 - 04.2015
- Provided counseling services to individuals, groups, and families on various issues
- Assisted with rehabilitation, social adjustment, and access to resources
- Advocated for clients' needs.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
Lead Supervisor Advocate
Young Women's Christian Association
08.2010 - 06.2013
- Supervised advocate team and managed hours worked and leave
- Assisted senior positions and supported the hiring process
- Maintained budgeting and resources for shelter operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Science in Business Management with Specialization in Human Resource Management - Human Resources Management
DeVry University Online
Chicago, IL04.2024
Skills
- Case Management
- Case Documentation
- Records Management
- Resource Management
- Needs Assessment
- Organization and Multitasking
- Payroll Processing
- Administrative Skills
- Onboarding Coordination
- Employee Onboarding
Timeline
Supportive Services Case Manager
The Road Home
06.2023 - 05.2024
Customer Solutions Specialist
Intermountain Hospital
10.2022 - 01.2023
Staffing Coordinator
Polly Construction
12.2019 - 08.2022
Secretary
Water Law PC
07.2017 - 09.2019
Store Manager
Robin's Jean Inc
06.2015 - 04.2017
Youth Supportive Advocate
Volunteers of America
08.2013 - 04.2015
Lead Supervisor Advocate
Young Women's Christian Association
08.2010 - 06.2013
Bachelor of Science in Business Management with Specialization in Human Resource Management - Human Resources Management
DeVry University Online
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