Skylar Morgan
Burleson,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Trio’s Dining
Ruston, LA
08.2022 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Operations Assistant
Love Bug Apparel
Ruston, LA
08.2023 - 12.2023
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Monitored inventory levels, tracked orders and assisted with purchasing.
- Organized and maintained records of daily transactions and other operational data.
- Coordinated the delivery of products or services to customers in a timely manner.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Maintained front desk to provide positive first impression.
Restaurant Manager
Rotolo’s Craft & Crust
Ruston, LA
10.2019 - 08.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server
Babe’s Chicken Dinner House
Burleson, Texas
03.2017 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Interdisciplinary Studies
Louisiana Tech University
Ruston, LA11-2023
Associate of Arts - General Studies
Hill College
Burleson, TexasSkills
- Customer Service
- Patron Satisfaction
- Guest Experience Optimization
- Point Of Sale (Pos) System Operations
- Order Taking And Processing
- Problem-Solving
- Multi-Tasking Skills
- Teamwork And Collaboration
Timeline
Operations Assistant
Love Bug Apparel
08.2023 - 12.2023
Server/Bartender
Trio’s Dining
08.2022 - 02.2024
Restaurant Manager
Rotolo’s Craft & Crust
10.2019 - 08.2022
Server
Babe’s Chicken Dinner House
03.2017 - 09.2019
Bachelor of Science - Interdisciplinary Studies
Louisiana Tech University
Associate of Arts - General Studies
Hill College