Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Skylar Nickels

Knoxville,TN

Summary

Results-oriented individual committed to providing top-level support to growing and established companies. Adept at learning new products and services. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where a positive attitude will make a difference.

Overview

9
9
years of professional experience

Work History

Post Closing Processor

FirstBank
Knoxville, TN
06.2022 - Current
  • Process loan applications, including verifying information, completing paperwork, and obtaining signatures.
  • Provide guidance to new employees on tasks related to auditing loans.
  • Review pertinent documentation, such as credit reports, income verification letters, and appraisals.
  • Identify and correct discrepancies in closing documents.
  • Conduct post-closing quality control reviews on closed loans in order to identify areas where processes can be improved or streamlined.
  • In charge of maintaining office supplies, and ensuring the department is well stocked at all times.

Teacher

Primrose School of Farragut
Knoxville, TN
11.2020 - 05.2022
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.

Customer Service Representative

Check Into Cash
Knoxville, TN
07.2019 - 11.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards on consistent basis.

Corporate Trainer

Titan Marketing Concepts
Knoxville, TN
12.2018 - 04.2019
  • Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
  • Integrated technology into training methods by use of mobile applications.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Trained new sales representatives while exceeding my own personal quotas.

Layup Technician

Havco Wood Products LLC
Vonore, TN
01.2017 - 11.2018
  • Planned and completed sequence of operations using standard lay-up methods.
  • Fitted and aligned component parts in sequence and specific location in bond fixture.
  • Improved operations by working with team members and customers to find workable solutions.

Relief Manager

Weigel's Stores Inc.
Loudon , TN
05.2016 - 01.2017
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Completed daily sales reports and analyzed metrics to identify trends.

Education

High School Diploma -

Loudon High School
Loudon, TN
05.2016

Skills

  • Flexible and adaptive
  • Efficient atmosphere promotion
  • Calm under pressure
  • Clear public speaking skills
  • Detail-oriented
  • Positive trainer

Affiliations

  • Associate Engagement Committee (AEC) at FirstBank - Currently the Processing Department's representative on a company wide committee. We review concerns and suggestions to foster a better work environment and acknowledge individual achievements.

References

References available upon request.

Timeline

Post Closing Processor

FirstBank
06.2022 - Current

Teacher

Primrose School of Farragut
11.2020 - 05.2022

Customer Service Representative

Check Into Cash
07.2019 - 11.2020

Corporate Trainer

Titan Marketing Concepts
12.2018 - 04.2019

Layup Technician

Havco Wood Products LLC
01.2017 - 11.2018

Relief Manager

Weigel's Stores Inc.
05.2016 - 01.2017

High School Diploma -

Loudon High School

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