Skylar Oden
Chicago,Illinois
Summary
Adept Reservations Agent with a track record of enhancing customer satisfaction at United Airlines through expert handling of the reservation process. Skilled in data entry and phone etiquette, demonstrated proficiency in maintaining up-to-date customer records and ensuring confidentiality. Achieved significant improvements in service quality by focusing on efficiency and attention to detail.
Overview
2
2
years of professional experience
Work History
Reservations Agent
United Airlines
04.2023 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided customers with information about availability and pricing.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Associate of Arts - Business Administration
Harold Washington
Chicago, IL05-2023
Skills
- Proficient in Software
- Email Etiquette
- Data Entry
- Phone Etiquette
- Typing Speed
- Scheduling and calendar management
- Policy Enforcement
- Confidentiality handling
- Information Protection
- Attention to Detail
Timeline
Reservations Agent
United Airlines
04.2023 - Current
Associate of Arts - Business Administration
Harold Washington
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