Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Skylar Ohashi

Columbus,OH

Summary

Support professional with proven track record in team collaboration and achieving results. Skilled in conflict resolution, customer service, and process improvement. Reliable and adaptable, consistently meeting evolving business needs while maintaining high standards. Strong communicator with leadership abilities, contributing to success in fast moving, dynamic environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technology Services Support Manager

Xtek Partners
07.2024 - Current
  • Manage daily operations to ensure smooth functioning of the support department.
  • Develop and maintain relationships with customers to enhance customer satisfaction.
  • Monitor employee and customer interactions to assess quality of service.
  • Optimize staffing schedules to ensure coverage during peak times, maintaining high service levels.
  • Foster positive team culture, encouraging open communication and collaboration among team members.

Technical Support Specialist

Xtek Partners
11.2019 - 07.2024
  • Completed troubleshooting and diagnostics on customer resources.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Education

IT Certifications - Information Technology

MyComputerCareer
Westerville, OH
02-2019

Bachelor of Science - Engineering

Full Sail University
Winter Park, FL
08-2013

Skills

  • Technical support
  • Problem-solving
  • Project management
  • Document management
  • Team development
  • Decisive Decision-making
  • Verbal and written communication
  • Schedule coordination

Certification

  • Certified Wireless Network Professional (CWNP)
  • CompTIA Server+
  • LPI Linux Essentials
  • Ruckus Accredited Cloudpath Administrator
  • Axis Certified Professional
  • Digital Watchdog Certified Professional
  • BICSI Installer



Timeline

Technology Services Support Manager

Xtek Partners
07.2024 - Current

Technical Support Specialist

Xtek Partners
11.2019 - 07.2024

IT Certifications - Information Technology

MyComputerCareer

Bachelor of Science - Engineering

Full Sail University

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