Skylar Sanders
Lafayette,IN
Summary
Highly detail-oriented and professional leader successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Branch Manager
Enterprise Mobility
05.2019 - Current
- Created and maintained a strong customer service and sales culture withing my branch.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Resolved various issues impacting sales management and business operations.
- Controlled costs and lowered expenses by analyzing various reports.
Customer Service Associate
Lowe's Home Improvement
05.2017 - 08.2018
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recipient of customer service award for name shout-outs on receipt surveys.
Education
Bachelor of Science - Sport Management
Trine University
Angola, IN05.2019
Skills
- Sales management
- Branch Operations Management
- Sales Support
- Staff Management
- Goal Setting
- Prioritizing and Planning
- Team Supervision
- Adaptable to market fluctuations
- Coaching and Mentoring
- Planning and coordination
- Excellent time management skills
- Strong team-builder
- Data trending
- Strategic Planning
- Data Analysis
Timeline
Branch Manager
Enterprise Mobility
05.2019 - Current
Customer Service Associate
Lowe's Home Improvement
05.2017 - 08.2018
Bachelor of Science - Sport Management
Trine University
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