Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skylar Sones

Bolingbrook,IL

Summary

Collaborative leader with solid experience monitoring and facilitating production and retail processes. Skilled in leading and mentoring team members to achieve sales goals. Commended for delivering customer satisfaction, retention and loyalty.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Designer Shoe Warehouse
07.2022 - Current
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walk through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintain positive customer relationships by responding quickly to customer service inquiries.
  • Interview, hire, and train staff associates and equipped to comply with company policies and procedures.

Sales Supervisor

Designer Shoe Warehouse
08.2021 - 07.2022
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Promoted exceptional customer service by engaging customers on sales floor.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Lead Sales Associate

Designer Shoe Warehouse
04.2021 - 08.2021
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.

Sales Associate

Designer Shoe Warehouse
03.2021 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Support Associate

Goodwill Industries Of Southeastern Wisconsin Inc.
10.2020 - 02.2021
  • Supported team with knowledgeable administrative assistance.
  • Monitored employee and customer interactions to assess quality of service.
  • Cross-trained and provided backup support for organizational leadership.

Sales Associate

Goodwill Industries Of Southeastern Wisconsin Inc.
09.2018 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associate of Arts - Psychology

Joliet Junior College
Joliet, IL
05.2023

Skills

  • Staff Management
  • Customer Service
  • Communication
  • Talent Development
  • Operational Procedures

Timeline

Assistant Store Manager

Designer Shoe Warehouse
07.2022 - Current

Sales Supervisor

Designer Shoe Warehouse
08.2021 - 07.2022

Lead Sales Associate

Designer Shoe Warehouse
04.2021 - 08.2021

Sales Associate

Designer Shoe Warehouse
03.2021 - 04.2021

Support Associate

Goodwill Industries Of Southeastern Wisconsin Inc.
10.2020 - 02.2021

Sales Associate

Goodwill Industries Of Southeastern Wisconsin Inc.
09.2018 - 10.2020

Associate of Arts - Psychology

Joliet Junior College

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Skylar Sones