Hi, I’m
Skylar Tollie
Spokane,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven, excels in any position or environment using solid skills and past experience. Collaborates well with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities.
Overview
8
years of professional experience
Work History
Sleep Inn Hotel And Mainstay Suites
Housekeeper
05.2023 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in rooms by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
TargetSpokane, WA
Cashier
04.2022 - 10.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
MarshallsRedmond, WA
Customer Experience Coordinator
07.2021 - 12.2021
Job overview
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Loft Ann TaylorBellevue, WA
Sales Lead
09.2020 - 07.2021
Job overview
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Created employee schedules to align coverage with forecasted demands.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Central Washington UniversityEllensburg, WA
B.S from Psychology (in Progress)
06.2025
Skills
- Exceptional Time Management
- Guest Service and Support
- Customer Inquiry and Response
- Complex Problem-Solving
- Cleaning and Maintenance
- Guest Satisfaction
- Exceptional Communicator
- Decision-Making Skills
- Team Support and Collaboration
- Excellent Written and Oral Communication
- Attention to detail
- Interpersonal skills
- Goal oriented
- Organizational skills
- Relationship building
- Customer service
- Customer Retention
- Cash Handling
- Advising and Coaching
- Originality and Creativity
- Shrinkage Prevention
Timeline
Housekeeper
Sleep Inn Hotel And Mainstay Suites
05.2023 - Current
Cashier
Target
04.2022 - 10.2022
Customer Experience Coordinator
Marshalls
07.2021 - 12.2021
Sales Lead
Loft Ann Taylor
09.2020 - 07.2021
Central Washington University
B.S from Psychology (in Progress)
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