Skylar Tucker
Buffalo Wild Wings
Peoria,IL
7
years of professional experience
Dedicated and motivated manager with extensive experience in food service operations and customer service. Proven track record of leading teams, ensuring food safety, and delivering exceptional customer experiences. Skilled in shift management, team development, and restaurant operations. Known for strong leadership capabilities and a commitment to excellence in service.
Work History
Department Manager
1 Year 8 Months- Led departmental operations to maintain guest service standards and consistent shift execution.
- Coordinated staffing schedules and labor coverage to support peak service periods.
- Trained team members on food safety, sanitation, and restaurant procedures.
- Monitored inventory levels and ordered supplies to prevent service disruptions.
- Resolved guest concerns promptly to protect satisfaction and repeat business.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Assistant General Manager
3 Years 5 Months- Directed daily restaurant operations to maintain a smooth and efficient workflow.
- Managed and trained employees, fostering a productive and professional team environment.
- Oversaw food safety protocols to ensure compliance with health regulations.
- Provided outstanding customer service, resolving complaints and upholding brand standards.
- Supervised financial transactions, including cash handling and daily register reconciliations.
- Conducted interviews and onboarded new team members to meet staffing needs.
Server
5 Months- Provide exceptional customer service by taking orders, serving food and beverages, and addressing guest needs promptly and courteously.
- Maintain a clean and organized dining area, including resetting tables, refilling condiments, and ensuring compliance with health and safety standards.
- Collaborate with kitchen staff and other team members to ensure accurate and timely delivery of orders, creating a positive dining experience for guests
Education
High School Diploma
Skills
Leadership & Team Development
Restaurant Operations Management
Food Handling & Safety Compliance
Customer Service Excellence
Shift Management
Cash Handling & Financial Oversight
Staff Training & Supervision
Interviewing & Talent Acquisition
Timeline
Department Manager
Buffalo Wild Wings
02.2025 - CurrentRead More
Assistant General Manager
Denny's
04.2021 - 09.2024Read More
Server
IHOP Restaurants
10.2019 - 03.2020Read More
Detroit High
High School Diploma
Read More