Skylar Ward
Derwood,MD
Summary
A seasoned operations management professional with extensive experience in leading teams, optimizing processes, and implementing cost-effective strategies. Expertise in strategic planning, staff development, and driving operational efficiency to improve workflows and reduce costs. Demonstrated success in enhancing business performance through effective leadership, innovative problem-solving, and the delivery of measurable results.
Overview
4
4
years of professional experience
Work History
Operations Coordinator - Contracts
Vibrant Emotional Health
09.2022 - Current
- Developed and facilitated contract creation for the 988 Lifeline Network Centers. Ensured compliance with all funder and agency objectives, successfully meeting all deliverables while supporting the centers.
- Assisted in the establishment of the National LGBTQI+ and Spanish Chat/Text Subnetworks, as well as the expansion of the LGBTQI+ Phones Subnetwork for the National 988 Suicide and Crisis Lifeline.
- Coordinated contractual plans with all crisis centers to analyze call/chat trends, address concerns and complaints, and disseminate data to the Vibrant team, funders, and other essential stakeholders. This ensured that all operational grant-related program goals and objectives were effectively measured, achieved, or surpassed, while also developing strategies for enhancement.
- Timely completion and creation of numerous reports related to contracts for external funders and stakeholders (including SAMHSA and Vibrant Quality Improvement Reports) were executed, with a focus on ensuring that key performance indicators (KPIs) for the National Backup Subnetwork centers were consistently met in collaboration with various internal teams.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Operations Coordinator
Opendoor
07.2021 - 02.2023
- Formulated and executed daily operational strategies, including delivery routes, staff assignments, and promotional initiatives, while overseeing performance and service level agreements to ensure timely task completion.
- Possesses comprehensive expertise in recognizing opportunities for collaboration with business process outsourcing to enhance processes, and manage escalations effectively.
- Instructed junior team members on appropriately utilizing tools and equipment, promoting a culture centered on safety and ongoing education.
- Addressed customer grievances swiftly and professionally, preserving robust relationships, even in difficult circumstances.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Communicated the organization's missions, goals, and vision while aligning each with operational initiatives and the delivery of professional services.
Revenue Analyst
MedRisk
10.2021 - 08.2022
- Surpassed individual claim thresholds exceeding 300 per week and enhanced operational efficiency by optimizing coordination procedures and introducing innovative organizational frameworks.
- Established and upheld digital record management systems to effectively store and process data, facilitating the generation of precise reports and the provision of consolidated claim information to clients and analysts.
- Consistently prepared daily, weekly, and monthly reports, which included generating wage statements, completing payroll tasks, and conducting reviews of medical claims.
- Analyzed budgets and implemented action plans to rectify issues.
- Developed financial analysis reports and presentations by applying acquired financial principles.
Education
Bachelor of Science - Information Technology
Arizona State University
Mesa, AZ05.2021
Skills
- Project Lifecycle Management
- Quality Assurance Leadership
- Resource Allocation Management
- Cost Management Strategies
- Risk Mitigation Strategies
- Administrative Operations Oversight
- Implementation Strategy Development
- Effective Scheduling Coordination
- Project Timeline Management
- Data/Trend Forecasting
- Procurement Management
- Proposal Development
- Effective Communication Skills
- Performance Monitoring of Contracts
Accomplishments
- 2022 - 2024: Collaborated on a Subaward and Subrecipient relationship with SAMHSA, Vibrant Emotional Health, and 48 centers across multiple Subnetworks to provide Phone, Chat, Text, and Videophone services as part of the 988 Suicide Crisis & Lifeline initiative.
- 2022 - 2024: Created and Managed RFPs (Request for Proposals) to have centers join the 988 Suicide Crisis & Lifeline.
- 2021 - 2022: Managed weekly claim load of 300 worker's compensation claims while surpassing 90% accuracy. Expert in subject matter of all areas relevant to clients' billing and revenue cycles.
- 2021 - 2022: Correlated appointments and maintenance schedules for vendors. Managed over 30 plus vendors, 12 different states, and 500 plus homes.
Languages
English
Professional
References
Please reach out to me before you contact any of my references, thank you!
- Nicole Lee (Vibrant Emotional Health) - Email and number available upon request.
- Aaron Santiago (Vibrant Emotional Health) - Email and number available upon request.
- Ryan T. (Opendoor) - (240) 614-XXXX- Email and number available upon request.
- Alexis B. (Opendoor) - (757) 334-XXXX - Email and number available upon request.
- Colin L. (Opendoor) - (610) 858-XXXX - Email and number available upon request.
References
References available upon request.
Timeline
Operations Coordinator - Contracts
Vibrant Emotional Health
09.2022 - Current
Revenue Analyst
MedRisk
10.2021 - 08.2022
Operations Coordinator
Opendoor
07.2021 - 02.2023
Bachelor of Science - Information Technology
Arizona State University
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