Jennifer English
DANVILLE,PA
Summary
Experienced Assistant Manager bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
29
29
years of professional experience
Work History
Caregiver
Sylvia Lewis
Danville, PA
03.2020 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Cleaning Team Leader
Michelles Home Cleaning
Danville, PA
10.2018 - 03.2020
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Care Coordinator
Keystone Care First Home Health
Danville, PA
10.2015 - 09.2017
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Assistant Manager
Dollar General
Danville, PA
06.2013 - 09.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Store Manager
The Shoe Dept
Bloomsburg, PA
03.2005 - 06.2010
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Key Holder Supervisor
CVS Pharmacy
Danville, PA
03.1995 - 10.2002
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Directed customers to correct store locations.
Education
Certified Nurses Aide - Medical Assisting
Harrisburg Area Community College
Harrisburg, PA09.2014
Skills
- HIPAA Compliance
- Patient Companionship
- Documentation
- Care Plan Adherence
- Basic Housekeeping
- Problem-Solving
- COVID-19 Safety Policies
- Patient Management
- Patient Assessments
- Dependable and Responsible
- Flexible Schedule and Availability
- Relationship Building
- Verbal and Written Communication Skills
- Records Management
- Laptop and Tablet Operation
- Decision-Making
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Complaint Resolution
- Problem-Solving Abilities
- Key Holder Experience
- Customer Service
- Sales Expertise
- Retail Store Support
- Order Fulfillment
- Money Handling Abilities
- Order Processing
- Product Sales
Timeline
Caregiver
Sylvia Lewis
03.2020 - Current
Cleaning Team Leader
Michelles Home Cleaning
10.2018 - 03.2020
Care Coordinator
Keystone Care First Home Health
10.2015 - 09.2017
Assistant Manager
Dollar General
06.2013 - 09.2015
Assistant Store Manager
The Shoe Dept
03.2005 - 06.2010
Key Holder Supervisor
CVS Pharmacy
03.1995 - 10.2002
Certified Nurses Aide - Medical Assisting
Harrisburg Area Community College