Skyler Banks
Rock Hill,SC
Summary
Personable and reliable with strong work ethic, quickly learns and adapts to new tasks. Understanding of workplace safety standards and basic operational procedures, with skills in time management and basic tool usage. Committed to contributing to team success and ensuring high standards of work quality.
Offering strong foundation in customer service and remote work capabilities, eager to learn and develop in dynamic environment. Delivers effective communication and problem-solving abilities, with keen eye for detail and organization. Ready to use and develop communication and technical skills in remote roles.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Authorization Specialist
Carolina Medical Consultants
06.2023 - 12.2024
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
Receptionist
Blush Nail Bar and Spa
02.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Psychology, Forensics
Southern New Hampshire University
Hooksett, NH06-2025
Skills
- Strong Verbal & Written Communication
- Advanced Time Management & Prioritization
- Proficient in Electronic Health Records (EHR) Systems
- Attention to Detail & Accuracy
- Clinical Procedure Assistance & Medical Terminology Knowledge
- Conflict Resolution & De-escalation
- Adaptability in Fast-Paced Environments
- Effective Organizational & Scheduling Skills
- Team Collaboration & Cross-functional Support
- Data Entry & Documentation Management
- HIPAA Compliance & Confidentiality
- Inventory Control & Supply Management
- Multitasking in High-Pressure Situations
- Empathy & Patient-Centered Care
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
Timeline
Authorization Specialist
Carolina Medical Consultants
06.2023 - 12.2024
Receptionist
Blush Nail Bar and Spa
02.2022 - 02.2023
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- First Aid Certification
- Basic Life Support Certification (BLS)
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
Bachelor of Science - Psychology, Forensics
Southern New Hampshire University
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