Skyler Bergoon
Raleigh,NC
Summary
Dedicated, young professional with a strong background in customer service. Demonstrated expertise in strengthening client relationships, efficiently managing appointment scheduling and client notes, and consistently striving to ensure client satisfaction. Recognized for strong attention to detail and a positive attitude, excels in fast-paced environments, and constantly seeks opportunities for personal and professional growth.
Overview
5
5
years of professional experience
Work History
Spa Front Desk Associate
Hand And Stone
Raleigh, NC
12.2024 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Successfully pitched sales to new customers. Maintained high membership conversion rates.
- Answered phones, booked appointments, and responded to inquiries from customers.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Regularly engaged in calls to strengthen client relationships.
Team Trainer
Chick-fil-A
Raleigh, NC
09.2020 - 08.2022
- Conducted thorough training sessions for newly hired staff on various tasks, ensuring their comfort and competency.
- Ensured continuous awareness of role expectations for optimized training.
- Conducted tailored training sessions adapted to team members' learning preferences.
- Documented performance, safety and customer service needs to improve operations once a week.
Education
Bergoon Christian Academy
Raleigh, NC05.2022
Dual enrollment courses
Cedarville University
Cedarville, OHCommunications
North Carolina State Univesity
RaleighSkills
- Teamwork and Collaboration
- Positive Attitude, Hard Work Ethic
- Attention to Detail
- Willingness to Learn and Eager to Hear Constructive Criticism
- Customer Service
- Communication skills
- Client relationship building
Timeline
Spa Front Desk Associate
Hand And Stone
12.2024 - Current
Team Trainer
Chick-fil-A
09.2020 - 08.2022
Bergoon Christian Academy
Dual enrollment courses
Cedarville University
Communications
North Carolina State Univesity
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