Skyler Berkompas
Milwaukee
Summary
Dynamic Great Service Representative at Mission BBQ with a proven track record in customer support and complaint handling. Recognized for exceptional organization and quality control, effectively training new staff and enhancing customer relations. Skilled in database maintenance, ensuring seamless operations and high satisfaction rates. Committed to delivering outstanding service and problem resolution.
Overview
3
3
years of professional experience
Work History
Great Service Representative
Mission BBQ
11.2023 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Processed orders efficiently, ensuring timely delivery and customer satisfaction.
- Handled complaints with professionalism, resolving issues to maintain positive relationships.
- Participated in training sessions to develop skills in service excellence and conflict resolution.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Front of House Manager
Here Chicky Chicky LLC
11.2022 - 09.2023
- Managed daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and supervised staff, promoting adherence to service standards and operational procedures.
- Coordinated reservations and seating arrangements, optimizing table turnover and guest satisfaction.
- Implemented efficient workflow processes, enhancing team productivity during peak hours.
- Resolved customer inquiries and complaints promptly, maintaining a positive dining atmosphere.
- Monitored inventory levels and assisted in ordering supplies to ensure operational readiness.
Education
High School Diploma -
Saugatuck High School
Saugatuck, MISkills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Customer relationship management
- Membership renewals
- Customer service
- Quality control
- Problem resolution
Timeline
Great Service Representative
Mission BBQ
11.2023 - Current
Front of House Manager
Here Chicky Chicky LLC
11.2022 - 09.2023
High School Diploma -
Saugatuck High School