SKYLER BLU
Bent Mountain,VA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to the organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Metis
04.2023 - Current
- Over Virginia's Physician Panels for Workers' Compensation Insurance
- Assist in creating new physician panels for members of Metis
- Ensure all panels are completed in a timely magnon
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Manager
The Noke Training
04.2020 - 04.2021
- Organized company merchandise and displays to increase brand awareness and,
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Tracked store inventories and replenished products according to demand
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Improved the gym's operational effectiveness by increasing memberships by over 50%., Motivated women to achieve goals.
- Led small groups of classes.
- Delegated members to the proper trainers.
- Boosted male and female personal training memberships by 75%.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace
Female Trainer
The Noke Training
04.2020 - 04.2021
- Tracked attendance of over 160 members and returned over 10 to 20 calls per day.
- Quickly established training plans for client needs, keeping timelines, budgets and desires in mind.
- Motivated women to achieve fitness goals
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
Pet Sitter
Sky's Pawfection
04.2018 - Current
- Sky's Pawfection is a dog walking and pet sitting service.
- We are committed to ensuring your pet's health and safety.
- We have dozens of satisfied and loyal customers.
- Currently manages 3 to 5 special needs clients per day.
- Managed pet safety and wellness in owners' absences and ensured each pet's needs were met.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks
- Gave medication to pets following guidelines from owners
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
Congressional Intern
United States Congress
09.2020 - 11.2020
- Performed administrative duties such as answering phones, distributing mail and updating databases
- Greeted and welcomed constituents and guests at office, offering immediate assistance and liaising between upper office staff and general public
- Cold calling
- Data analytics
- Fundraising
- Office management.
- Assisted staff with special projects and communications
- Prioritized tasks to complete on time or ahead of schedule
Education
BACHELOR OF SCIENCE (B.S - STRATEGIC: MARKETING MANAGEMENT, Management Brand
Liberty University
Lynchburg, VA06.2022
BACHELOR OF SCIENCE (B.S - Business Administration And Management
Leadership Liberty University
Lynchburg, VA06.2022
A.S - BUSINESS
Liberty University
Lynchburg, VA05.2021
Skills
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Directing Team Members
- Performance Tracking and Evaluations
- Operational Excellence
- Negotiation and Conflict Resolution
- Membership Promotion
- Answering Customer Questions
Volunteerism
- Blue Ridge Behavioral Healthcare
Natural Support - Helping individuals with special needs take on challenges and motivating them to achieve milestones. (Since January of 2019).
Timeline
Customer Service Representative
Metis
04.2023 - Current
Congressional Intern
United States Congress
09.2020 - 11.2020
Female Trainer
The Noke Training
04.2020 - 04.2021
Assistant Manager
The Noke Training
04.2020 - 04.2021
Pet Sitter
Sky's Pawfection
04.2018 - Current
BACHELOR OF SCIENCE (B.S - STRATEGIC: MARKETING MANAGEMENT, Management Brand
Liberty University
BACHELOR OF SCIENCE (B.S - Business Administration And Management
Leadership Liberty University
A.S - BUSINESS
Liberty University
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