Skyler Cadiz
Giant Food Stores
Northampton,PA
3
years of professional experience
Dedicated Customer Engagement Specialist experienced in enhancing customer experiences through effective communication and problem-solving. Achieved high customer satisfaction ratings by optimizing teamwork and efficiently managing orders in fast-paced retail and healthcare environments. Committed to leveraging a strong foundation in healthcare principles and patient interaction techniques to contribute to organizational goals in a medical setting.
Work History
Shopper
6 Months- Assisted customers in locating products and answering inquiries regarding store offerings.
- Maintained cleanliness and organization of shopping areas to enhance customer experience.
- Provided feedback on customer preferences to improve product selection and availability.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Verified each item matched the order sheet's description.
- Tracked substitutions and informed customers of changes.
- Scanned each item's barcode before item's removal from shelf.
- Stored perishable items in refrigerated area until customer's pickup.
- Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
Phlebotomist
1 Year 5 Months- Collected blood samples from donors while ensuring adherence to safety protocols.
- Educated donors on procedures, benefits of donation, and post-donation care practices.
- Processed donor information using electronic medical records system to maintain accurate records.
- Maintained cleanliness and organization of collection area to promote a safe environment.
- Assisted in training new staff members on phlebotomy techniques and center procedures.
- Monitored donor reactions during and after donation, responding promptly to any issues.
- Collaborated with team members to optimize workflow and enhance donor experience.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Cashier
1 Year 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a pleasant atmosphere.
- Collaborated with team members to manage inventory levels and restock merchandise promptly.
- Handled cash management tasks, including balancing registers at shift end for accuracy.
- Adapted to changing priorities during peak hours, ensuring quick service and customer satisfaction.
- Monitored sales promotions and communicated them clearly to customers to drive engagement.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma
- Honoree of Genetics
- Honoree of psychology
Skills
Order selection
Point-of-sale operation
Sales promotion knowledge
Customer engagement
Multitasking
Inventory management
Problem-solving
Teamwork and collaboration
Adaptability and flexibility
Effective communication
Strong work ethic
Timeline
Shopper
Giant Food Stores
04.2026 - CurrentRead More
Phlebotomist
Octapharma Plasma Center
07.2024 - 12.2025Read More
Cashier
Weis Markets Inc
03.2023 - 07.2024Read More
Northampton Area High School
High School Diploma
Read More