SKYLER CHUKKA
Mobile,AL
Summary
Results-driven Management Information Systems graduate with a Bachelor of Science degree. Strong foundation in business processes, IT management, and data analysis. Proficient in leveraging technology to solve business challenges and enhance operational efficiency. Experienced in project management, database management, and systems analysis. Proven ability to work collaboratively in dynamic environments. Skilled in machine languages such as SQL, Java, and Python; Committed candidate who is fast at learning and quick to aid in professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant- Federal Work Study Program
Spring Hill College
03.2024 - 06.2024
- Maintained an organized filing system of paper documents and electronic files.
- Answered telephones, directed calls and took messages.
- Performed data entry tasks into various computer systems accurately and efficiently.
Talent Acquisition Intern
Spherion Staffing Services
08.2022 - 02.2023
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Created content for website pages, blog posts, and other online platforms.
- Conducted interviews with customers to gain insights into their experiences.
- Supported senior staff members in the completion of complex projects within deadlines.
- Maintained accurate records of all activities performed throughout internship period.
- Helped maintain applicant tracking systems and recruiting metrics.
- Analyzed key performance indicators to identify effective strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Receptionist- Federal Work Study Program
Faulkner University
01.2020 - 12.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Alorica
02.2017 - 04.2018
- Provided a wide range of cellular technical support as well as assisted customers with resolutions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed solutions to common issues, reducing repeat calls and improving efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Management Information Systems
Spring Hill College
Mobile, AL05.2024
Associate of Science - Computer And Information Sciences
Faulkner University
Mobile, AL05-2022
High School Diploma - undefined
Jena High School
Jena, LA05.2015
Skills
- Skilled in utilizing MS Office 365 tools effectively
- Data organization and maintenance
- Clerical assistance
- Clerical coordination
- Effective task management
- Professional demeanor
- Proficient in problem resolution
- Problem-solving and analysis
- Support resolution skills
- Data-driven decision making
- IT metrics evaluation
- Information systems analysis
Affiliations
National Society of Leadership and Success
Certification
- Digital Marketing
- Google Analytics
Awards
06/2017 Director's All Star Top performer Alorica
Timeline
Office Assistant- Federal Work Study Program
Spring Hill College
03.2024 - 06.2024
Talent Acquisition Intern
Spherion Staffing Services
08.2022 - 02.2023
Receptionist- Federal Work Study Program
Faulkner University
01.2020 - 12.2022
Customer Service Representative
Alorica
02.2017 - 04.2018
High School Diploma - undefined
Jena High School
Bachelor of Science - Management Information Systems
Spring Hill College
Associate of Science - Computer And Information Sciences
Faulkner University
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