Skyler Dodson

• Navigate multiple software systems while assisting members with insurance-related questions
• Prepare auto quotes and process payments
• Discuss coverage options with prospective and existing members

• Fostered strong client relationships through investment counseling
• Recorded monthly sales stats for over 3,000 counties in America
• Conducted financial feasibility studies to mitigate client risk
• Leveraged research data to identify market trends for strategic planning

• Reconciled enrollment records between Insurer and Marketplace
• Troubleshot data flow issues impacting member access to benefits
• Collaborated with colleagues to ensure that objectives were met within set deadlines.

Senior Underwriter

• Reviewed insurance applications to evaluate risk and acceptability per company guidelines
• Managed support teams across multiple time zones
• Mentored and trained junior underwriters on policies and procedures

Billing Specialist

• Provided exceptional customer service by resolving complex issues in a timely and professional manner
• Processed cancellations, reinstatements, payments and refunds
• Responded to member inquiries via telephone and email
• Documented changes made to accounts in CRM software

• Published job advertisements and interviewed candidates
• Designed training materials for new hire personnel
• Hired and trained 86 employees with an 89% retention rate within 3 months

Medical Check Investigator & Quality Control

• Examined work submitted by colleagues for quality, accuracy and consistency
• Established trust and rapport with contacts by using effective communication methods
• Averaged over 100 daily outbound calls to retrieve medical records from health facilities