Head Server
Open Sesame
Los Angeles
02.2015 - Current
- Supervised dining room operations, ensuring efficient service flow and guest satisfaction.
- Trained and mentored junior servers on menu knowledge and customer service standards.
- Implemented best practices for table management, enhancing seating efficiency during peak hours.
- Resolved guest complaints promptly, improving overall dining experience and loyalty.
- Developed training materials to standardize service procedures across the team.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.