Skyler Fields
Dallas,TX
Summary
Dynamic professional with extensive experience at FedEx Ground, excelling in training and quality control. Proven ability to enhance team performance through effective coaching and safety awareness. Skilled in warehouse navigation and package sorting, consistently achieving operational targets while fostering a collaborative environment. Committed to maintaining high standards in all aspects of work.
Overview
2
2
years of professional experience
Work History
Package Handler Trainer
FedEx Ground
Dallas, TX
01.2026 - 07.2026
- Trained new package handlers in safety protocols and operational procedures.
- Assisted in the development of training materials and resources for onboarding.
- Monitored trainees' progress to ensure adherence to performance standards.
- Conducted one-on-one coaching sessions to enhance team members' skills.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Package Handler
FedEx Ground
Dallas, TX
09.2025 - 01.2026
- Operated conveyor systems to efficiently sort packages for delivery routes.
- Conducted quality checks to ensure proper package handling and prevent damage.
- Collaborated with team members to achieve daily operational targets and improve workflow.
- Maintained cleanliness and organization of work area for safety compliance.
Customer Service Representative
Family Dollar
Dallas, TX
01.2025 - 08.2025
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Resolved customer complaints effectively, utilizing problem-solving skills to achieve positive outcomes.
- Collaborated with team members to maintain a clean and organized store environment.
Customer Service Representative
Whataburger
Austin, TX
10.2024 - 01.2025
- Facilitated product restocking, ensuring shelves were well-stocked and displays were appealing to customers.
- Educated customers about promotions and products, driving engagement and increasing sales opportunities.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Trained new staff on customer service protocols and store procedures, fostering a supportive team atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Wendy's
Louisville, KY
07.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Package Handler
UPS
Louisville, KY
06.2024 - 08.2024
- Assisted in loading and unloading packages from delivery vehicles accurately.
- Adapted quickly to different tasks within fast-paced warehouse environment.
- Followed safety protocols diligently to minimize workplace accidents and injuries.
- Utilized handheld scanners for tracking package movement throughout sorting process.
Education
HVAC Certification - HVAC
United Education Institute
Dallas, TXHigh School Diploma -
Southern High School
Louisville, KY06.2024
Skills
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Order picking
- Shipping and receiving
- Label reading
- Safety awareness
- Package sorting
- Barcode scanners
- Packing boxes
- Food safety regulations
- Fragile item handling
- Quality inspection
- Forklift operation
- Quality control
- Preventive Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Package Handler Trainer
FedEx Ground
01.2026 - 07.2026
Package Handler
FedEx Ground
09.2025 - 01.2026
Customer Service Representative
Family Dollar
01.2025 - 08.2025
Customer Service Representative
Whataburger
10.2024 - 01.2025
Customer Service Representative
Wendy's
07.2024 - 08.2024
Package Handler
UPS
06.2024 - 08.2024
HVAC Certification - HVAC
United Education Institute
High School Diploma -
Southern High School