Member Experience Specialist
BODYBAR Fitness
04.2024 - 08.2024
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Developed training materials for Member Experience team, equipping staff with necessary skills for success in their roles.
- Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.
