SKYLER GIFFORD
Austin
Summary
Results-driven Account Manager with over 6 years of SaaS and client-facing experience focused on driving account growth, retaining enterprise and mid-market customers, and maximizing ROI. Proven track record of maintaining 100% customer retention, identifying upsell opportunities, and leading cross-functional onboarding and implementation initiatives. Adept at building high-value, consultative relationships with executive stakeholders to align technology with strategic business goals.
Overview
10
10
years of professional experience
Work History
Mid-Market Account Manager (Formerly Mid-Market AE)
Verkada
Austin, TX
09.2024 - Current
- Account Growth: Maintained a 100% customer retention rate across mid-market clients while driving a 23% expansion and territory growth rate through strategic upselling.
- Executive Partnership: Collaborated with IT and Facilities leaders to oversee smooth SaaS platform adoption, technical implementation, and expanded product deployment.
- Value Delivery: Spearheaded quarterly business reviews (QBRs) to demonstrate platform engagement and ROI, directly securing predictable long-term renewal outcomes.
Account Manager, SMB SaaS (Formerly AE, SMB SaaS Sales)
AppFolio
Austin, TX
03.2022 - 08.2024
- Consultative Management: Conducted regular business assessments with customers to identify operational gaps, delivering tailored SaaS solutions that optimized their workflows.
- Lifecycle Ownership: Directly managed the end-to-end client journey, serving as the main point of contact for onboarding, product adoption, renewals, and account expansions.
- Performance Excellence: Surpassed annual revenue and growth targets by achieving 122% to goal, earning recognition in the President’s Club 2023.
Client Relations Specialist / Real Estate Specialist
Smart City Locating / Dwell Inc.
Dallas, TX
05.2017 - 03.2022
- Relationship Building: Developed and nurtured trusted long-term partnerships with a portfolio of over 300 clients, earning top performer status through proactive customer engagement.
- Portfolio Growth: Leveraged tailored client solutions and targeted retention marketing campaigns to drive 30% revenue growth and enhance the overall client experience.
Account Manager II
Blackhawk Network
Dallas, TX
05.2016 - 05.2017
- Enterprise Management: Owned high-value enterprise customer relationships, achieving a 100% retention rate and generating 24% organic account growth.
- Implementation & Advocacy: Spearheaded complex technical implementations and led executive-level client business reviews to ensure consistent ROI and high satisfaction.
Education
B.S. - Integrative Biology
Brigham Young University (BYU)
05-2010
Skills
- Account Growth & Upsell Strategy
- Client Relationship Management
- Contract Renewals & QBRs
- Customer Retention & Health Monitoring
- Cross-Functional Collaboration
- SaaS & Tech Implementation
- Onboarding & Training
- Consultative Selling
- CRM proficiency
- Data-driven insights
Timeline
Mid-Market Account Manager (Formerly Mid-Market AE)
Verkada
09.2024 - Current
Account Manager, SMB SaaS (Formerly AE, SMB SaaS Sales)
AppFolio
03.2022 - 08.2024
Client Relations Specialist / Real Estate Specialist
Smart City Locating / Dwell Inc.
05.2017 - 03.2022
Account Manager II
Blackhawk Network
05.2016 - 05.2017
B.S. - Integrative Biology
Brigham Young University (BYU)