Eric Anderson
St Louis
Summary
Results-driven Mid Market Account Manager with a strong focus on CRM proficiency and client relationship management. Demonstrated success in enhancing customer satisfaction and retention while exceeding annual sales targets.
Dynamic professional with extensive experience in account management and client relations. Proven track record in analyzing client needs and delivering tailored solutions that drive account growth and enhance customer loyalty. Seeking to leverage expertise in cross-departmental collaboration to support business objectives.
Overview
17
17
years of professional experience
Work History
Mid Market Account Manager
Spectrum Business
St Louis, MO
08.2016 - Current
- Executed comprehensive sales cycle for mid-market accounts, focusing on improving customer engagement and loyalty.
- Analyzed client needs and developed bespoke solutions, significantly improving overall satisfaction and retention.
- Developed strategic partnerships with key stakeholders to facilitate cross-departmental collaboration aimed at delivering exceptional service.
- Conducted comprehensive analysis of market trends and competitor activities to inform strategic initiatives aimed at improving service offerings.
- Facilitated professional development of junior account managers, driving improvements in overall team performance.
- Analyzed client accounts during regular business reviews to pinpoint opportunities for growth and upselling initiatives.
- Conducted in-depth assessments of client needs to provide personalized solutions that align with their goals.
- Facilitated knowledge sharing of best practices in account management to enhance team performance and collaboration.
- Engaged with cross-functional teams to synchronize product offerings with client expectations and enhance overall satisfaction.
- Demonstrated consistent performance by exceeding annual sales targets, contributing to overall success and strategic objectives in mid-market segment.
- Analyzed client needs and tailored upselling approaches to maximize revenue potential within existing accounts.
- Engaged with customers and community members to foster loyalty and support ongoing business expansion.
- Cultivated and maintained client relationships while identifying opportunities for increased business engagement.
Sales Support Account Coordinator - Lead
Spectrum Business
St Louis, MO
08.2013 - 08.2016
- Oversaw the synchronization of project timelines and deliverables, ensuring adherence to client expectations.
- Developed and maintained detailed account documentation for streamlined operations.
- Designed and implemented training programs for new team members, promoting effective knowledge transfer and professional growth.
- Trained junior staff on best practices in account management, fostering a culture of continuous improvement.
- Identified and escalated critical issues to relevant departments for prompt attention and resolution.
- Enhanced workplace morale by engaging in team-building activities and demonstrating dedication to the success of colleagues and clients.
- Executed filing and retrieval of sales documents, ensuring accurate management of contracts and supporting sales operations.
- Engaged with internal teams to optimize customer experience during pre-and post-sales processes.
Sales Support Account Coordinator
Spectrum Business
St Louis, MO
08.2012 - 08.2013
- Facilitated coordination of sales documentation and processes, ensuring alignment with team objectives and customer needs.
- Streamlined order processing procedures, ensuring efficient and accurate fulfillment of client requests.
- Directed management of intricate sales transactions to guarantee accuracy in documentation and timely delivery of orders.
- Collaborated with sales representatives to provide critical resources and guidance, driving efforts to meet or surpass individual sales goals.
- Collaborated with sales team to create customized proposals aimed at enhancing client engagement and satisfaction.
Call Center Representative - TTM Phone Repair
Spectrum Business
St Louis, MO
08.2009 - 08.2012
- Managed high-volume inbound and outbound calls to resolve customer inquiries efficiently.
- Utilized CRM software to track customer interactions and improve service delivery.
- Provided detailed product information, ensuring customers made informed decisions.
- Trained new representatives on company policies, procedures, and customer service excellence.
- Mentored junior staff, fostering a collaborative environment for knowledge sharing and growth.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Identified upselling opportunities to increase revenue generation.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Rosary High School
St Louis, MOSkills
- CRM proficiency
- Data-driven insights
- Industry expertise
- Account growth
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Relationship building
- Team building
- Sales targeting
- Sales operations
- Product knowledge
- Client relationship management
- Sales processes
- Analytical thinking
- Professionalism
- Customer complaint resolution
- Solution selling
- Sales strategy
- Objection handling
- Closing techniques
- Operating procedures and policies
- Revenue growth
- Account management
Timeline
Mid Market Account Manager
Spectrum Business
08.2016 - Current
Sales Support Account Coordinator - Lead
Spectrum Business
08.2013 - 08.2016
Sales Support Account Coordinator
Spectrum Business
08.2012 - 08.2013
Call Center Representative - TTM Phone Repair
Spectrum Business
08.2009 - 08.2012
High School Diploma -
Rosary High School