Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyler Gilberts

Summary

Dynamic Leader with a proven track record in employee development and conflict resolution. Successfully developed a practical training system, fostering a collaborative team environment. Recognized for enhancing employee performance and advocating for team needs, ensuring operational excellence and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Co-Manager

The Burger Dock
09.2024 - Current
  • Created a positive work environment by encouraging teamwork and open communication among staff members.
  • Effectively resolved conflicts between customers and/or employees by utilizing strong interpersonal skills and pragmatic problem-solving skills
  • Developed a strong management team through strong interpersonal skills and thoughtful training
  • Resolved complex issues through collaboration and strategic problem solving
  • Created a simple and effective on-boarding/training system
  • Advocated for team needs to ownership by delivering practical solutions for both parties
  • Lead team with compassion and by example
  • Partnered with other Co-Manager to share ideas, learn from collective experiences, and improve overall store performance.
  • Preformed essential day-to-day HR tasks and communications

Shift Leader

The Burger Dock
08.2022 - 09.2024
  • Oversaw daily cash handling procedures
  • Maintained a clean and safe work environment
  • Enforced workplace policies and standards
  • Ensured proper product quality
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during team meetings and/or one-on-one discussions.
  • Assisted sister location during hard times

Shift Leader

MOD Pizza
05.2021 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a positive work environment through strong interpersonal skills
  • Guided employees through the promotion process, administering tests when necessary
  • Followed proper training protocols for both new managers and new team members
  • Thrived in a fast paced environment
  • Was sent to rehab or assist sister locations on multiple occasions
  • Started as a crew member and quickly progressed to shift lead (Received a double promotion)

Crew Member

Valley Dairy Convenience Store/car Wash
05.2019 - 08.2020
  • Worked well with other employees and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.
  • Trained new team members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

Bachelor of Arts - Applied Psychology

Eastern Washington University
Cheney, WA
01-2024

High School Diploma -

Red River High School
Grand Forks, ND
06-2020

Skills

  • Staff management
  • Customer service/Team leadership
  • Staff training and development
  • Decision-making
  • Policy implementation
  • Performance management
  • Documentation and reporting
  • Relationship building
  • Employee onboarding
  • Conflict resolution
  • Recruiting and interviewing
  • Food handling/service

Timeline

Co-Manager

The Burger Dock
09.2024 - Current

Shift Leader

The Burger Dock
08.2022 - 09.2024

Shift Leader

MOD Pizza
05.2021 - 08.2022

Crew Member

Valley Dairy Convenience Store/car Wash
05.2019 - 08.2020

Bachelor of Arts - Applied Psychology

Eastern Washington University

High School Diploma -

Red River High School

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