Skyler Kienle
Kalama,WA
Summary
Self-motivated and energetic with stellar people skills. Reliable with outstanding customer service and relationship-building strengths. Persuasive communicator and creative problem-solver. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of Subaru brand and consumer base.
Overview
4
4
years of professional experience
Work History
Maintenance Technician
Crested Butte Lodging
08.2015 - 05.2018
- Enhanced guest satisfaction by promptly addressing and resolving maintenance-related complaints.
- Reduced downtime of critical equipment through regular inspections and timely repairs.
- Streamlined work order processes, resulting in faster response times to guest requests and reduced backlog of pending tasks.
- Conducted regular safety audits, ensuring compliance with local building codes and OSHA regulations.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
- Established positive relationships with vendors and contractors, fostering collaboration on various projects as needed.
- Positively engaged with customers and maintained professional appearance as company representative.
- Executed tasks within time and budget constraints.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Front Desk Agent
Holliday Inn Express
06.2014 - 07.2015
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collected room deposits, fees, and payments.
- Implemented marketing and promotional initiatives to increase occupancy.
Other Job History
Will Provide On Request.
Education
Computer Science
Western State University
Gunnison, COSkills
- Computer Literacy
- Attention to Detail
- Teamwork Abilities
- Willing to Learn
- Information Protection
- Problem-Solving Skills
- Active Listening Skills
- Excellent Communication
Timeline
Maintenance Technician
Crested Butte Lodging
08.2015 - 05.2018
Front Desk Agent
Holliday Inn Express
06.2014 - 07.2015
Other Job History
Will Provide On Request.
Computer Science
Western State University
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