Skyler McGregory
Cleveland,TN
Summary
Authorized to work in the US for any employer. Versatile associate with 5+ years of success providing superior experiences for guests & associates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Topgolf Callaway Brands
05.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Scheduled work hours for over 50 employees to achieve adequate manpower coverage.
Server/ Bartender/ Team Lead
TopGolf Callaway Brands
04.2017 - 05.2022
- Associate of the Month 2022
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cross-trained existing associates to maximize team agility and performance.
- Offered hands-on assistance to guests, assessing needs and maintaining current knowledge of consumer preferences.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2015
Skills
- Ongoing Training and Development
- Associate Coaching
- Front of House Operations
- New Hire Training
- Food and Beverage Service
- Brand Loyalty
- Quality Control Guidelines
- POS Systems
Certification
ServSafe Certified, Basset Alcohol Certified, Cicerone Certified Beer Server, TABC Certified.
Timeline
Hospitality Manager
Topgolf Callaway Brands
05.2022 - Current
Server/ Bartender/ Team Lead
TopGolf Callaway Brands
04.2017 - 05.2022
High School Diploma -
West Aurora High School