Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Skyler McGregory

Cleveland,TN

Summary

Authorized to work in the US for any employer. Versatile associate with 5+ years of success providing superior experiences for guests & associates.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hospitality Manager

Topgolf Callaway Brands
05.2022 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Scheduled work hours for over 50 employees to achieve adequate manpower coverage.

Server/ Bartender/ Team Lead

TopGolf Callaway Brands
04.2017 - 05.2022
  • Associate of the Month 2022
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cross-trained existing associates to maximize team agility and performance.
  • Offered hands-on assistance to guests, assessing needs and maintaining current knowledge of consumer preferences.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

West Aurora High School
Aurora, IL
05.2015

Skills

  • Ongoing Training and Development
  • Associate Coaching
  • Front of House Operations
  • New Hire Training
  • Food and Beverage Service
  • Brand Loyalty
  • Quality Control Guidelines
  • POS Systems

Certification

ServSafe Certified, Basset Alcohol Certified, Cicerone Certified Beer Server, TABC Certified.

Timeline

Hospitality Manager

Topgolf Callaway Brands
05.2022 - Current

Server/ Bartender/ Team Lead

TopGolf Callaway Brands
04.2017 - 05.2022

High School Diploma -

West Aurora High School

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Skyler McGregory