Skyler McLean
Lead,SD
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at U-Dirty Dog. Proven ability to enhance guest engagement and maintain cleanliness while managing time effectively. Committed to creating positive experiences and implementing process improvements for optimal service delivery.
Overview
1
1
year of professional experience
Work History
Dog Bather
U-Dirty Dog
Spearfish
01.2025 - Current
- Bathed and groomed dogs using specialized equipment to ensure cleanliness and comfort.
- Maintained a safe and hygienic work environment by adhering to safety protocols.
- Assisted in managing scheduling for appointments to optimize workflow efficiency.
- Communicated with pet owners about grooming options and aftercare instructions.
- Monitored dog behavior during bathing to ensure safety and reduce stress levels.
- Implemented process improvements to enhance overall grooming efficiency and quality of service.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
Server
Latchstring
Lead
08.2025 - 06.2026
- Maintained cleanliness and organization of dining area to create inviting atmosphere for patrons.
- Managed cash register operations, handling transactions with accuracy and attention to detail.
- Adapted quickly to high-pressure situations during peak hours, maintaining composure and service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in training new servers, sharing best practices for efficiency and customer interaction.
- Collaborated with kitchen staff to ensure seamless communication regarding menu items and dietary restrictions.
- Processed orders accurately, ensuring timely delivery to enhance guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Harrisburg
Harrisburg, SD05.2023
Skills
- Maintaining cleanliness
- Time management
- Costumer experience focused
- Positive attitude
- Heavy lifting
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Server
Latchstring
08.2025 - 06.2026
Dog Bather
U-Dirty Dog
01.2025 - Current
High School Diploma -
Harrisburg