Skyler Orozco
Davenport,IA
Summary
Friendly Satellite Technician knowledgeable about TV, internet and WiFi products and systems. Proven skills in schedule management, sales and documentation. Prepared to offer two years' experience in the field to a fast-paced new position with room for advancement. Effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite TV and internet services. Experienced in pulling cable, installing devices and educating users on basic procedures. Well proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Installation Technician
Galaxy One Marketing
Bettendorf, IA
08.2020 - Current
- Install and Service wide variety of Smart Home products from various companies.
- Install/service Dish Network TV, OnTech Smart Services, and ADT security system services.
- Install and service Google Nest, Ring, SimpliSafe smart home products like video doorbell, outdoor/indoor cameras, glass breaking sensors, motion sensors, control panels, smoke detectors, keyless entry locks and routers.
- Install home theater sound systems, mount TVs and power relocates.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Maintained high level of safety when using hand and power equipment for measuring, testing and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Promoted products based on client needs.
- Upgrading products and services.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of services.
- Gave customers accurate quotes on satellite repair and installation packages.
- Troubleshoot and diagnosed issues in order to determine appropriate repair procedures.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Configured internet connections, routers and wireless access for devices.
- Upsold new products to existing and new customers.
- Set up and programmed devices and educated customers on use.
- Fed cables through access holes, attics and floor spaces.
Service Agent
Enterprise Rent-A-Car
Galesburg, IL
05.2019 - 07.2020
- Performed routine maintenance on vehicles.
- Removed stains on carpeting and sprayed interior with air freshener.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assembly Technician
Hickman Assembly
Galesburg, IL
03.2019 - 07.2020
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Maintained good stock levels, counted parts and requested additional supplies.
- Inspected all work for quality and compliance with design standards.
- Tested finished products for compliance with tolerances and overall quality.
- Performed repeated tasks while sitting or standing over extended periods of time.
- Identified defective items and made repairs according to department standards.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
Night Crew Stocker
Hy-Vee
Galesburg, IL
09.2017 - 09.2018
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Cuba High School
Skills
- Customer Service
- Installation planning
- Repair services
- Diagnostic abilities
- Specialty tools
- Smart Home Knowledge
- Troubleshooting
- Customer Relations
- System repairs
- Diagnostics and troubleshooting
- Critical Thinking
- Decision-Making
- Good Telephone Etiquette
- Written Communication
- Data Entry
- Device configuration
- Equipment repairs
- Customer education
- Device Installation
- Flexible and Adaptable
- Multitasking Abilities
- Dependable and Responsible
- Active Listening
- Sales expertise
- Complaint resolution
- Creative problem solving
- Technical Support
- Cable runs
- Power Tools Operation
- Basic Carpentry
- Worksite safety
- Quality Assurance
- Problem Analysis
- Outdoor installations
- Cable Management
- Job Planning
Accomplishments
EMPLOYEE OF THE MONTH - JAN 2022.
Timeline
Installation Technician
Galaxy One Marketing
08.2020 - Current
Service Agent
Enterprise Rent-A-Car
05.2019 - 07.2020
Assembly Technician
Hickman Assembly
03.2019 - 07.2020
Night Crew Stocker
Hy-Vee
09.2017 - 09.2018
High School Diploma -
Cuba High School