Skyler Pumphrey
Mahomet,Illinois
Summary
Dynamic leader with a proven track record at Green View Landscaping, increasing Mahomet Division gross margins by over 12% and boosting maintenance sales revenue by 120%. Skilled in customer relationship development, staff training, and process innovation. Adept at streamlining operations, fostering team growth, and driving high performance. Known for strategic planning and effective resource management, consistently contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Divison Manager
Green View Landscaping
07.2024 - Current
- Improved gross margin percentage over 12% in less than 6 months
- Managed operation for projects ranging from $200 to $120,000 landscape construction installs
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Controlled costs by streamlining operations and reducing waste.
- Managed all sales and services provided from the Mahomet Division
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Supervised daily planning, coordination and administration for division operations.
- Set and oversaw division budgets in excess of $1.4 million per year.
- Managed, bid and sold all commercial snow removal for the 2024-2025 winter season.
- Along with 9 other people, i helped implement our new CRM Aspire(Technology/software for bidding, time clock management, job costing, and invoicing)
Landscape Maintenance Sales Manager
Green View Landscaping
07.2022 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies. (total revenue increased 120% over 2 years and improved Gross Margins by 20%)
- Built long-lasting client relationships through excellent customer service and consistent followups.
- 90% customer retention rate while raising prices year over year
- I excel as a recruiter, I have a knack for getting high level talent to buy in and work for my crews
- Managed all operations for maintenance crews as well as invoicing
- Managed hiring processes for maintenance employees.
Comercial Pesticide Applicator
Spring Green Lawn Care
03.2016 - 06.2022
- Missed only 1 day of scheduled work over 5 year period working for Spring Green
- Communicated information to clients about lawn applications and educated customers on our offered services to increase sales
- Optimized coverage with thorough scouting procedures, accurately identifying pest populations in affected areas.
- Stayed current on industry trends through continued education, attending workshops and conferences regularly.
- Improved customer satisfaction by promptly responding to inquiries and providing updates on treatment progress.
- Minimized risk of pesticide exposure by wearing appropriate personal protective equipment during applications.
- Licensed for aquatic pesticide applications
Education
High School Diploma -
St. Josepg-Ogden Highschool
St. Joseph, Illinois05-2015
Skills
- Sales and marketing expertise
- Emotional Stability
- Staff training and development
- Customer relationship development
- Operations management
- Staff motivation
- Innovation and creativity
- Performance improvement
- Performance management
- Business planning
- Project implementation
- Profit and loss analysis
- Territory cultivation
Affiliations
- Landscape Illinois Member
- Illinois Sustainable Landscape Coalition
- President of Champaign Illini Networking group
Certification
Pesticide applicator licenses with additional certifications for aquatics, right of way and ornamental trees and shrubs and turf grass management
Languages
Spanish
Elementary
Timeline
Divison Manager
Green View Landscaping
07.2024 - Current
Landscape Maintenance Sales Manager
Green View Landscaping
07.2022 - 07.2024
Comercial Pesticide Applicator
Spring Green Lawn Care
03.2016 - 06.2022
Pesticide applicator licenses with additional certifications for aquatics, right of way and ornamental trees and shrubs and turf grass management
High School Diploma -
St. Josepg-Ogden Highschool
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