Skyler Ramirez
Joliet,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Jewels Osco
New Lenox, IL
03.2021 - Current
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Trained new customer service representatives on company policies and procedures.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Answered phone calls and responded to questions and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05-2023
Some College (No Degree) - Nursing
Joliet Junior College
Joliet, ILSkills
- Customer service
- Employee training
- Shift management
- Calm under pressure
- Problem-solving
- Microsoft Word
- Active listening
- Relationship building
- Planning
- Fluent in Spanish
- Communication skills
Certification
- Certified Nursing Assistant
- CPR Certified
Languages
Spanish
Professional
English
Full Professional
References
References available upon request.
Timeline
Customer Service Supervisor
Jewels Osco
03.2021 - Current
High School Diploma -
Joliet Central High School
Some College (No Degree) - Nursing
Joliet Junior College