Skyler Rickard
Normal,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Food Prep/Customer Service Associate
Prep Freeze Cook
05.2023 - 08.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted visitors, answered questions and accepted payments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained clean, trash-free workspaces to maximize productivity and safety
Barista
Eli's Coffee
04.2022 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Science - Creative Technology
Illinois State University
Normal, IL12.2025
No Degree - Multimedia
Illinois Central College
East Peoria, IL08.2023
High School Diploma -
Metamora Township Highschool
Metamora, IL05.2022
Skills
- Team Collaboration
- Customer Support
- Regulatory Compliance
- Customer Service
- Product Knowledge
- Project Management
- POS System Operation
- Stock Replenishment
- Product and Service Solutions
- Problem Resolution
- Inventory Control
- Drawer Balancing
- Cleaning and Sanitizing
- Written and Verbal Communication
- Money Handling
Accomplishments
- Me and one of my old friends competed in SkillsUSA for film and production, achieving gold in our field.
- I have been in many leadership roles, as well as a team player and can fit in anywhere in most situations.
Hobbies
- Video Games
- Dungeons & Dragons
- Shopping
Timeline
Food Prep/Customer Service Associate
Prep Freeze Cook
05.2023 - 08.2023
Barista
Eli's Coffee
04.2022 - 05.2023
Bachelor of Science - Creative Technology
Illinois State University
No Degree - Multimedia
Illinois Central College
High School Diploma -
Metamora Township Highschool
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