Skyler Swanson
Rathdrum,ID
Summary
Dynamic Telecom Technician with proven expertise at CDA CABLEING. Skilled in troubleshooting systems and fiber optic splicing, I enhanced service reliability and customer satisfaction through effective solutions and training initiatives. A collaborative team player, I consistently improved operational efficiency and fostered a culture of continuous learning.
Overview
7
7
years of professional experience
Work History
Telecom Technician
CDA CABLEING
Coeur D'Alene, ID
09.2023 - Current
- Conducted thorough installation and configuration of telecom equipment, ensuring reliable performance and seamless connectivity.
- Analyzed network disruptions and implemented solutions to improve overall service reliability for clients.
- Implemented systematic maintenance procedures on systems, significantly reducing interruptions and improving overall efficiency.
- Coordinated efforts for deploying new technology solutions, ensuring smooth integration into existing infrastructure.
- Assisted customers by providing technical support, effectively addressing inquiries and maintaining high levels of service satisfaction.
- Conducted comprehensive training sessions for junior technicians focusing on best practices and safety protocols to foster a culture of continuous learning and improvement.
- Executed detailed review of blueprints and schematics to optimize equipment positioning.
- Executed cable installation by strategically planning layouts and navigating through walls, attics, and crawl spaces for optimal performance.
- Designed and implemented training programs for new technicians, fostering a collaborative environment that significantly improved team skill levels.
Cart Attendant
Home Depot
Coeur D'Alene, ID
05.2022 - 08.2022
- Collected and organized shopping carts from parking lot to store entrance.
- Assisted customers with cart retrieval and product transport as needed.
- Maintained cleanliness and organization of cart area to enhance customer experience.
- Collaborated with team members to streamline cart collection processes during peak hours.
- Cleared parking lot of litter and foreign debris.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Cashier Assistant
Paul Bunyan Restaurant
Coeur D'Alene, ID
07.2019 - 07.2020
- Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
- Oversaw cleaning schedules and organized service zones to uphold standards of cleanliness and order.
- Facilitated resolution of customer inquiries and issues, contributing to increased customer satisfaction.
- Engaged with team members to streamline operations and maintain prompt service during peak hours.
- Monitored inventory levels and executed supply restocking to support seamless operations and prevent shortages.
- Cultivated positive customer experiences through attentive, friendly interactions that effectively met diverse needs.
- Implemented comprehensive cleaning protocols, including sweeping, mopping, and disinfecting, to uphold a safe and healthy environment for customers.
- Engaged with fellow associates to ensure efficient support for cashier functions and management objectives.
Education
Penn Fosrter Online
Online Skills
LAN and WAN networks
Fiber optic splicing
Troubleshooting systems
Satellite communications
Data center operations
Equipment installation
Timeline
Telecom Technician
CDA CABLEING
09.2023 - Current
Cart Attendant
Home Depot
05.2022 - 08.2022
Cashier Assistant
Paul Bunyan Restaurant
07.2019 - 07.2020
Penn Fosrter Online