Skyler Townsend
Summary
Passionate and results oriented with 5+ years experience in client focused business markets. History of success in boosting operations efficiency, conversion rates and performance. Brings a contagious self-starter mentality and forward thinking nature to the table.
Skills
- Business-to-customer expertise
- Project & operations management
- Written & verbal communication
- Microsoft Office Suite
- Adobe Creative Suite
- CRM & CMS fluent
Overview
5
5
years of professional experience
Work History
FoH Manager
Nonic Bar & Kitchen
09.2023 - 11.2023
- Surpassed existing revenue milestones while mentoring a new manager and seamlessly fulfilling diverse roles with a limited staff. ($13,000 net after labor, open to close.)
- Streamlined operations for improved efficiency by overseeing staff scheduling, inventory, and maintaining accurate records for financial reporting purposes.
- Improved retention and boosted morale by fostering a supportive work environment and providing consistent recognition of exceptional work.
Lead Host
The Animal Farm
04.2023 - 05.2024
- Managed reservations and seating arrangements, helping to increase revenue through table turn-over rates.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
Events Manager
VALLEY Hospitality - The Bibb Mill
08.2022 - 12.2022
- Planned and executed plated dinner service for 846 people at the Columbus Civic Center in 22 minutes and 48 seconds, shattering established company records within first month of hire.
- Provided oversight and maintained adequate coverage for successful operations at 4 separate high volume properties.
- Maximized cost-effectiveness by consistently improving budget, labor and revenue benchmarks.
Sales & Leasing Consultant
Springs At Foothill Farms
10.2020 - 12.2021
- Closed 115+ leases for the 2021 calendar year, ranking 9th in the company nation-wide, exceeding target closing rates at 38.89%
- Kept records accurate and fully compliant to meet state, local and federal housing requirements
- Managed social media content calendars and posts to raise customer engagement and brand awareness
Business Development Manager
Woodmen Nissan
10.2019 - 10.2020
- Implemented marketing and sales strategies for fully integrated dealership operations, providing innovative materials to meet industry demands.
- Prepared a variety of tactical communication materials for local media to generate leads.
- Maintained records of prospective client interactions in CRM to build diverse sales pipelines.
Assistant Manager
Garden Of The Gods Catering
02.2019 - 08.2019
- Planned and executed off-site events for a variety of high-level clientele, including the ProRodeo Hall of Fame, the United States Olympic Committee and the United States Air Force Academy.
- Conducted in-depth consultations with clients to fully understand creative vision and expectations.
- Created BEO's to maximize client budgets while driving company profits.
Timeline
FoH Manager
Nonic Bar & Kitchen
09.2023 - 11.2023
Lead Host
The Animal Farm
04.2023 - 05.2024
Events Manager
VALLEY Hospitality - The Bibb Mill
08.2022 - 12.2022
Sales & Leasing Consultant
Springs At Foothill Farms
10.2020 - 12.2021
Business Development Manager
Woodmen Nissan
10.2019 - 10.2020
Assistant Manager
Garden Of The Gods Catering
02.2019 - 08.2019
Associate of Arts - Business
Pikes Peak Community College
Accomplishments
Hudson Terrell - Owner
The Animal Farm
706-604-6104
Anna Mummert - Manager
Nonic Bar & Kitchen
706-358-9249
Erika Pearson - Mentor
719-433-3435
Nick Woodham - Colleague
The Animal Farm/Valley Hospitality
334-540-1045
Elaine Keiser - Manager
Valley Hospitality
317-459-1456
Elisha Chambers - Employee
Valley Hospitality
706-530-6088
References
Kaila Lincoln - Sales Director
Supervisor
719-358-1537
Erika Pearson - Marketing Director
Mentor
719-433-3435
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