Skyler York
Summary
Passionate about cybersecurity with hands-on experience in IT support, malware removal, network setup, and analyst work through roles at MorganFranklin Cyber, CMIT Solutions, and Dougnet. Currently expanding knowledge in cloud security through involvement with the Raleigh ISSA Chapter and pursuing CompTIA Security+ certification. Strong foundation in computer science and programming, with recognized strengths in adaptability, communication, and leadership. Eager to contribute technical skills and a proactive mindset to build secure, resilient systems and support impactful cybersecurity work.
Overview
1
1
year of professional experience
Work History
SOC Analyst Intern
MorganFranklin Cyber
06.2025 - 08.2025
- Monitor and investigate security alerts using SIEM tools such as Microsoft Sentinel and Splunk to detect and respond to threats in real-time.
- Analyze phishing emails, malware, and suspicious activity to support incident response and threat mitigation efforts.
- Collaborate with security teams to improve detection rules, enhance alert tuning in SIEM platforms, and document findings for reporting and continuous process improvement.
- Conduct root cause analysis and contribute to SOC playbook updates to strengthen incident response efficiency and consistency across workflows.
IT Technician
Dougnet
10.2024 - 05.2025
- Manage 20–30+ weekly help desk tickets, providing technical support and hardware repair across Windows, Linux, macOS, and telecom systems.
- Troubleshoot and resolved a wide range of software, hardware, and network issues, contributing to reliable system performance and high user satisfaction.
- Perform system installations, updates, and proactive maintenance across 150+ endpoints, improving device performance and reliability.
- Collaborate with clients to implement tailored IT solutions while delivering responsive and effective customer support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained and repaired office PCs, wired and wireless networks, and mobile devices to support day-to-day operations
IT Intern
CMIT Solutions
05.2024 - 08.2024
- Deliver technical assistance for 20+ support cases weekly across Windows, Linux, macOS, and telecom systems
- Troubleshoot and resolved endpoint issues for wired and wireless devices, contributing to consistent uptime and reduced ticket escalation
- Install and support software systems while assisting with daily IT operations aligned with company goals.
- Contribute to network setup, basic cybersecurity tasks, and hardware wiring to support secure infrastructure.
- Support IT department in handling technology rollout and maintenance.
Education
Bachelor’s in Professional Studies - Computer Science and Cybersecurity
Appalachian State University
Boone, NC05.2025
Skills
- Hands-on with SIEM tools including Splunk and Microsoft Sentinel for threat detection and alert triage
- Knowledge in network analysis, TCP/IP, DNS, DHCP, subnetting, and overall network configuration
- Familiar with cloud platforms (AWS, Azure) and cloud security concepts including IAM and policy control
- Comfortable across Windows, Linux, and macOS environments for both end-user and server-level tasks
- Exposure to vulnerability management tools like Tenable and threat analysis using Wireshark, Nmap, and Metasploit
- Set up and maintained virtual environments with VMware and VirtualBox for testing and malware sandboxing
- Applied NIST, FedRAMP, and GRC concepts in research and lab projects
- Built and repaired hardware, managed Ethernet cable installations, and supported physical infrastructure needs
- Strong troubleshooting, documentation, and communication skills from IT support and collaborative work
- Experience with Python, Java, C, and C# for scripting, automation, and foundational development
Timeline
SOC Analyst Intern
MorganFranklin Cyber
06.2025 - 08.2025
IT Technician
Dougnet
10.2024 - 05.2025
IT Intern
CMIT Solutions
05.2024 - 08.2024
Bachelor’s in Professional Studies - Computer Science and Cybersecurity
Appalachian State University
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